Customer Service Guide (Human Services Specialist 1). Bilingual English/Spanish Encouraged

Initial Posting Date:

05/29/2024

Application Deadline:

06/12/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Customer Service Guide (Human Services Specialist 1). Bilingual English/Spanish Encouraged

Job Description:

We are proud to be an Equal Opportunity Employer and are actively working to build an equitable agency free of racism, discrimination, and bias. We believe that teams where everyone can show up as their authentic selves are foundational to a vibrant workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you! We are seeking a Store Front Office staff member to join our team!

Bilingual English/Spanish Encouraged

Oregon Department of Human Services (ODHS)

• We support Oregonians on their journey to well-being and independence by offering a range of opportunities that protect, empower, respect choice and preserve dignity.
• Equity is foundational to our role as a human service agency and we are committed to integrating equity into all that we do.
• We embrace a transformative RiSE culture that prioritizes safety, value, support, strength, and engagement.
• We empower employees to join our Employee Resource Groups that foster vibrant communities and promote shared learning.

About the program

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help administer program benefits such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.

Your duties at a glance

As a Customer Service Guide, you will be the first point of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication. This position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, this position will primarily:

• Greet and assist Oregonians while providing exceptional customer service in a busy office environment.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Write clear and concise notes to summarize information gathered from applicant(s) and collateral sources.
• Work within a team that collaboratively rotates tasks to support the business needs of the office.

Minimum qualifications

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
• College-level courses may be substituted for the experience on a year-for-year basis.

A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes

We are looking for candidates with:

• Customer focus: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active