Senior Python Engineer, Self-service / Context-aware Automation

<h3>Company Description</h3><p>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt is not just a delivery app – we’re a technology company building a commerce platform to seamlessly connect our millions of customers with thousands of merchant and courier partners, in real-time across 23 countries and 250+ cities. Our apps (iOS and Android) have the industry’s highest ratings, largely thanks to our customer-first-mindset, which shows in how we build products and run operations. In June 2022 we officially joined forces with DoorDash. Combined, we have a presence in 27 countries, 23 of which operate with the Wolt brand and app. Wolt and DoorDash continue largely independently, with Wolt’s name, brand, product, technology and team.</p><p><strong>Working in Product Development at Wolt</strong></p><p>At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. </p><p>The behind the scenes of Wolt is run by an awesome bunch of over 400+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 40  cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership of solving customer problems in the best possible way.</p><p><strong>Our Commitment to Diversity, Equity &amp; Inclusion</strong></p><p>We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.</p><p>Join us today to build Wolt together!</p><p>#LI-SW1</p><h3>Job Description</h3><p>World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling as we believe that it’s the only way we can ensure satisfaction for all of our customers and partners in each of the 23 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues even before our customers and partners even notice something might be wrong.</p><p>To make sure that our more than 20M+ monthly users are able to get help as quickly as possible, we have a team that is building a self-service support platform. The platform will allow us to design self-service flows with a no-code solution and then deploy them into the hands of customers in a matter of minutes.</p><p>We work with high ownership in small teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement. Being a member of the team, you’ll collaborate closely with the designer, product manager, and other engineers in your team.</p><p>📍This role can be based in one of our tech hubs in Helsinki, Berlin, or Stockholm, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup <a href="https://blog.wolt.com/hq/2021/03/23/new-remote-setup-at-wolt-product-work-from-anywhere-in-finland-germany-denmark-estonia/?_gl=1*1spku7f*_ga*MTI0NDgzMTIwNi4xNjU3Njk4NDM4*_ga_CP7Z2F7NFM*MTY2ODUwNDQzOS43NS4xLjE2Njg1MDU2MzcuNDQuMC4w">here</a>. If you live outside of these countries - do not worry! We provide relocation support to help you make your way to Finland, Germany, or Sweden.</p><h3>Qualifications</h3><p>You might be the one if you are an engineer with experience in designing and building top-class software and APIs, and enthusiasm toward working with Python is naturally essential. We mostly work with <strong>Python (FastAPI &amp; Flask), MongoDB, and PostgreSQL</strong>, and appreciate it if you understand what it takes to build and operate scalable software services in production. Our massive backend is powered with Kubernetes in AWS so proficiency in these platforms or similar cloud infrastructure is a huge plus. </p><p>Aside from technology, we expect you to be a product-oriented problem solver, a good communicator, willing to collaborate with people in and outside of your own team, and keen to bring up issues in a constructive manner to the team and to Wolt at large.</p><h3>Additional Information</h3><p>The position will be fill