Director, Conferences Operations (Process Improvement and Engagement)

We are seeking a strategic and results-driven Director to lead two critical teams within Conferences Operations: Process Improvement & Operations and Associate Engagement & Development. This role is responsible for shaping operational strategies that drive business outcomes and ensures associates have the tools, training, and direction needed to succeed. The ideal candidate will have leadership experience in events, sponsorships, or conferences, combined with a proven track record in effective project and people management.  As financial management is a critical component of conference delivery, experience managing large event budgets is required. 

What you will do:

• Lead the Process Improvement & Operations and Associate Engagement & Development teams, setting clear vision, goals, and priorities.
• Develop and execute operational strategies and process improvements to enhance conference delivery, drive efficiencies, and support business objectives.
• Foster a culture of innovation, accountability, and continuous improvement across all operational teams.
• Collaborate with cross-functional stakeholders to ensure new initiatives or programs are aligned to their needs.
• Develop processes to ensure effective conference financial management (expenses and revenue) including forecasts, budget writing, and investments. 
• Design and oversee programs that support associate engagement, development, and retention, ensuring a motivated and high-performing team.
• Monitor and report on key performance metrics, providing actionable insights to senior leadership.
• Manage complex projects with multiple stakeholders, ensuring timely delivery and high-quality outcomes.
• Mentor, coach, and develop team members, ensuring a high level of engagement and professional development.

What you will need:

• Bachelor’s degree required.
• 10-12+ years of experience in event, sponsorship, or conference operations.
• Demonstrated success in process improvement, project management, and team leadership.
• Proven ability to inspire, motivate, and develop teams in a fast-paced environment.
• Strong analytical and problem-solving skills with a track record of driving operational excellence.
• Excellent communication, collaboration, and stakeholder management abilities.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is