Sr Manager, Site Reliability Engineering

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a Sr. Manager, Site Reliability Engineering – Center of Excellence (CoE) to establish, lead, and scale PayPal’s SRE CoE. This leader will drive global standards, best practices, and innovative reliability solutions across PayPal’s engineering ecosystem. The role requires a proven leader who can combine technical depth, operational excellence, and organizational leadership to build high-performing teams and partner with senior stakeholders across engineering, product, and infrastructure.

Job Description:

Essential Responsibilities:

• Manage and mentor a team of site reliability engineers, setting performance objectives, providing technical guidance, and ensuring alignment with business goals.
• Oversee the execution of reliability initiatives, ensuring critical systems maintain high availability, resilience, and performance at scale.
• Work with engineering, operations, and product teams to ensure seamless integration of reliability best practices into the development, deployment, and operational processes.
• Lead incident management activities, including coordination of response efforts, root cause analysis, and implementing solutions to prevent future incidents.
• Define and track key performance indicators (KPIs) related to system reliability, availability, and performance, reporting results to leadership regularly.
• Promote and drive automation within the site reliability engineering team, ensuring processes are streamlined and systems operate with minimal manual intervention.
• Manage capacity planning efforts, ensuring the scalability of systems and the ability to handle increasing traffic and resource demands effectively.
• Ensure the development and testing of disaster recovery plans and procedures, minimizing downtime in the event of a failure.
• Lead career development and mentorship efforts for team members, ensuring engineers have the tools and opportunities to grow their skills and advance their careers.
• Work closely with leadership to align site reliability engineering goals with broader organizational objectives, ensuring engineering efforts support business continuity and growth.

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Preferred Qualification:

Key Responsibilities

• Strategic Leadership

  • Build and lead PayPal’s SRE Center of Excellence, shaping the visio