Business Travel Consultant - GDS

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.4 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!

If you’re ready to take off with us, keep reading!

The Role:

As a Business Travel Consultant , you will have the opportunity to become an expert in the Business Travel Sector, work with B2B customers and be part of a strategic team at TravelPerk. You will  have a direct impact on our growth and customer retention. You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.

Please note: working hours for this role will be mostly during weekdays and afternoons. However, you will be occasionally asked to work on night shift and weekends based on the business needs - in a planned and structured schedule of course and you will be compensated for this!

What we expect from you:

• Excellent English, spoken and written
• Customer experience in the hospitality industry- hotels, travel agencies, airlines...
• Proven experience in working with Amadeus GDS Cars, Hotels and Trains
• Proven experience in working with Amadeus GDS flights, another GDS will be a plus
• Proven experience going above and beyond to provide an amazing service that helps customers
• Flexibility in your shifts - no need to give up your social life for working schedules! 

What you will do:

• Support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Help define and establish best practices together with the rest of the team in sales, operations and customer care
• Come to us with innovative ideas to improve customer experience
• Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
• Adapt fast to changes and contribute to making things happen in a smooth way: we are a growing start-up!

Bonus points for… 

• Independent and autonomous, you don’t need hand-holding to get things done
• Good prioritisation and focus skills
• Empathy, you understand what our customers need
• Smart, fast learner and tech savvy
• Flexible and able to adapt to constant changes with a positive mindset
• You are open to get and give constructive feedback
• You want to learn - we have a 7 Star management team to mentor you!

On top of that, you will only be the right candidate if you are:

• H