Appointment Business Center Scheduler II

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Type of Position:

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more: https://ddei.uams.edu/

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE | CORE PA Float

Department's Website:

Summary of Job Duties:

The Appointment Business Center Scheduler II (Access Coordinator II) answers telephones and coordinates appointments in a call center environment.

Qualifications:

Minimum Qualifications:

• High school diploma/GED

• Two (2) years of customer service or healthcare experience

• Basic proficiency with computers (preferably MS Office)

• Excellent telephone etiquette skills

• General knowledge of office machines including printers and scanners

Preferred Qualifications:

• Call center experience

• Experience in registration, billing, or scheduling in a healthcare environment

• Knowledge of basic medical terminology

Responsibilities:

• Schedules, reschedules, coordinates, and cancels appointments.

• Inputs and/or updates accurate patient information.

• Answers telephone in a professional and friendly manner and demonstrates effective communication skills.

• Communicates accurate and complete information.

• Must maintain strict confidentiality.

• Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills.

• Performs other duties as assigned.

Additional Information:

Physical Requirements

Constant Act