ESM Sr Developer

What Working at Hexaware offers:

 

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

 

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

 

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

 

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

 

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

 

What would you do?

Role – ServiceNow ITOM Discovery Specialist

Location: McLean, VA and Plano, TX (Hybrid)

 

About the Role

We are seeking a skilled ServiceNow ITOM Discovery Specialist with strong expertise in Discovery, CMDB, and Service Mapping. The ideal candidate will have hands-on experience in customizing and extending discovery patterns, developing custom patterns, and ensuring CMDB health. This role requires a deep understanding of ServiceNow ITOM modules and the ability to troubleshoot, optimize, and enhance discovery processes.

Key Responsibilities

• Discovery & Pattern Customization
  • Customize and extend ServiceNow discovery patterns to meet business needs.
  • Apply best practices when modifying out-of-the-box (OOTB) patterns.
  • Manage versioning, upgrades, and debugging of customized patterns.
  • Decide when to create new patterns vs. extending existing ones.
• Pre-Processing & Post-Processing Scripts
  • Develop and maintain scripts to manipulate probe inputs and transform discovery results.
  • Troubleshoot and resolve errors in pre/post-processing scripts.
  • Ensure efficient handling of limitations in scripting.
• Custom Pattern Development
  • Design and build custom discovery patterns from scratch.
  • Select appropriate operations (sensor, classifier, identification, etc.) for custom patterns.
  • Validate and test patterns before production deployment.
  • Use logs and debugging tools to resolve issues in custom patterns.
• Pattern Extension
  • Extend existing patterns by adding new steps or sensors without modifying the core.
  • Track and manage changes made through extensions.
  • Ensure compatibility during platform upgrades.
• Discovery & CMDB Management
  • Discover devices across servers, networks, storage, and cloud environments.
  • Populate and manage Configuration Items (CI classes) in CMDB.
  • Apply identification and reconciliation rules to maintain CI accuracy.
  • Monitor CMDB health metrics (Completeness, Correctness, Compliance).
• Service Mapping
  • Configure new connections in service mapping patterns.
  • Differentiate between horizontal discovery and service mapping.
  • Use connection sections effectively for mapping services.
• Discovery Administration
  • Configure IP ranges, discovery schedules, and MID Server selection.