Senior Director – Solution Leader

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The MWM Delivery Solution Leader is a pivotal role within the IFS Delivery organization, accountable for implementing strategies, shaping standardization, and ensuring a consistent delivery experience. This role is central to fostering best practices, providing guidance, acting as a feedback channel to R&D, advocating quality assurance standards, and supporting the development of service offerings.

Essential Duties

• Implementation Strategies: Provide informed direction on implementation strategies for the MWM product with adherence and alignment to broader cross practice implementation methodologies.
• Standardization: Shape the standardization and refinement of solutions and methodologies to ensure a smooth, repeatable, and consistent delivery.
• Best Practices: Foster the consistent adoption of best practices and provide solution guidance.
• Quality Assurance: Advocate quality assurance standards for Global Delivery.
• Service Offerings: promote the development of service offerings and evergreen solutions that provide lasting business value for customers.
• Collaboration: Facilitate communication and cross-functional partnership with key internal stakeholders. With particular focus to working with R&D team, Consulting Line Managers and the Training Leader within the practice to facilitate knowledge transfer and development.
• Expert Guidance: Provide knowledgeable guidance on solution strategies and identify training needs on best practices, new solutions, and emerging methodologies.
• Delivery Best Practices: Facilitate practice implementation, provide expert services, and maintain handbooks.
• Accelerator Design: Engage with the Experience Design/Quality team to provide content to the ScopeTool, Global Estimator, and other Industry Accelerators, and Success offerings  that may be helpful.
• Compliance: Review success offering final report compliance and advise on compliance with IFS-Implementation Methodology/Tailoring Guide.
• Periodic engagement with customer and consulting delivery stakeholders to validate the deployment activities are positioned for a successful outcome.  Leverage industry expertise to help avoid or deal with escalations

Key Assumptions and Accountabilities:

• Clear Organizational Goals: Operate within a framework of clear and well-defined organizational goals and strategies.
• Practice Priorities: Have a clear set of priorities established within the practice SLT.
• Collaborative Culture: Work within a culture that values collaboration, communication, and cross-functional teamwork.
• Success Portfolio Alignment: Assist Success Portfolio team with the definition of new success offerings for the MWM solution. Align with Training Leads and Line Managers to enable GCD to deliver success offering effectively.
• Project Best Practice: Follow recommended best practices and convey improvements to the Solution Leader.
• Product Management: Establish a strategic advisory relationship with product management and Technology teams including Cloud Operations and R&D.
• Business Development: Support the Sales effort to promote our solutions and services and assist the Bid Leader in scoping and estimation of engagements as necessary
• Quality Management: Work with the Quality team to create new and or optimize tools and processes.

Qualifications

• 10+ years