Supervisor Payroll

Supervisor, Payroll

Position Summary:

The Supervisor, Payroll is responsible for providing payroll delivery expertise that provides a service that meets current and future needs of JetBlue’s 26,000 U.S.-based crewmembers. The Supervisor, Payroll is responsible for the day-to-day operations in the Payroll Department and ensures payrolls are compliant, accurate, risk adverse and timely. The Supervisor is responsible for overseeing a team of crewmembers and co-managing/partnering with three (3) Payroll Supervisors. 

Essential Responsibilities

• Manage the processing of end-to-end payroll processes including reviewing team checklists and files for completeness including electronic time clock data management
• Manage the day-to-day BAU activities of payroll specialists including the hotline, ticketing system and e-mail responses
• Lead and mentor a team of payroll specialists across multiple locations, providing guidance, and leadership to ensure operational excellence
• Review semi-monthly and weekly U.S. Domestic payrolls before final close of each payroll in accordance with Sarbanes-Oxley (SOX) compliance
• Demonstrates knowledge of payroll legislation, tax, financial, regulatory and internal controls, governance, risk management and crewmember policy, including IRS/ requirements and other important payroll submissions
• Manage payroll specialists to ensure all payments/files are processed in a controlled fashion whilst adhering to deadlines
• Managing up and pull in subject matter specialist resources when required for conversations or deliverable creation purposes
• Ensure the payroll service remains compliant with all relevant requirements, including controls, JetBlue policies, collective bargaining agreements (CBAs), regulations and legislation
• Support the Payroll Transformation & Projects Team with the implementation of projects and change affecting the Payroll team, processes, and systems, ensuring no/minimal disruption to service
• Ensure timely resolution of escalated or complex issues, requests for exceptions to standard processes, service delivery issues
• Ensure that Risk Events or Issues are promptly reported to the Payroll Manager
• Liaise with working groups to agree file timelines & and formats to support compensation programs
• Able to handle sensitive information and maintain a high level of confidentiality
• Demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard
• Assist Payroll Manager with ad hoc projects
• Other duties as assigned

Minimum Experience and Qualifications

• Associate’s degree; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least two (2) years of previous related work experience
• Three (3) years of payroll experience
• Two years (2) of manag