Seasonal Game Day Operations Coordinator

<p>The NFL Digital Media Technical Operations team is seeking a coordinator to assist with supporting digital apps and platforms.&nbsp; Focus will be on live video streaming experiences on web browsers, mobile phone, tablet and connected tv apps on game days.&nbsp; This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. This person should have strong communication skills and confidence in a fast-paced environment. This position will communicate with product management, technology, and business development.&nbsp; The role will report directly to the Senior Product Operations Manager.</p> <div class="job-details__description-content basic-formatter" data-bind="html: pageData().job.description"> <p><strong>Responsibilities</strong></p> <ul> <li>Clubs preseason live game support, live stream validation, monitoring, triage, escalation, and platform checks.</li> <li>Coordinate and monitor daily operational activities to ensure they are carried out efficiently and according to established procedures for Product Operations team.</li> <li>Validate and check CTV, mobile, tablet and web devices for live streaming of games and shows supporting content and advertising requests.</li> <li>Ensuring that the live stream plays properly in all relevant DMAs during game window, on desktop (Preseason), mobile web &amp; mobile app (Preseason &amp; Regular Season)</li> <li>Managing the triage, escalation and resolution of Business Development and fan reported issues in real-time on Game Days</li> <li>Duties will also include answering messages sent into NFL.com by fans, which requires knowledge about how the site feature’s function. Offer fans in-depth tier 2 technical support on own and operated products.</li> <li>Provide support to our direct-to-consumer such as NFL+ and Digital products by processing subscription renewals, refunds, and cancellations.</li> <li>Help process NFL Privacy request such as deletion, access and change of user’s data.</li> <li>Use several databases, portals, and consoles to perform personal information functions such as processing deletion and access requests.</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry</li> <li>Well-organized; ability to manage multiple tasks and prioritize in a fast-paced environment</li> <li>Strong interpersonal, verbal, and written communication skills</li> <li>Excellent problem-solving ability; highly motivated to drive positive change</li> <li>Must be able to work all NFL Game Days, including