SCOPE OF ROLE:

The Customer Operations Manager is responsible for customer support. This includes, but not limited to, customer data quality, optimizing internal processes, implementing strategies, collaborating with cross-functional stakeholders, managing sales technologies, and ensuring the sales team operates efficiently to achieve business goals to drive sales growth.

MAJOR RESPONSIBILITIES:

• Team Management: Lead, mentor, and develop a team of customer operation specialists to achieve team and performance goals. This leader will hold team the accountable to elevated business system analytical skillsets ensuring all aspects of the customer onboarding journey is simple, sustainable, and automated.
• Operational Strategy: Develop and implement strategies to improve customer maintenance / MDM and CRM management operations. Develop, build, and execute a technical capability roadmap. Ensure data quality and consistency to global standard processes in Salesforce CRM with integrated ERP and Informatica MDM.
• Process Improvement: Identify and implement process improvements to increase efficiency and effectiveness of customer setup / CRM maintenance requests. Identify and implement technical, AI and creative solutions to drive efficiency and SLA’s. Create, audit, and recommend automation tools to streamline processes and data records.
• Customer Satisfaction: Monitor SLA on CRM maintenance requests and metrics to ensure high levels of customer satisfaction.  Apply VDM and critical thinking skills to address root causes and implement action plan for solutions.

• Reporting: Prepare and present regular reports on operational performance and customer operations metrics to show SLA improvements and action plans.

• Collaboration:    Collaborate with cross-functional teams to align Commercial Sales business goals to defined outcomes ensuring a simplified user experience. Assess impact, scope, resourcing, and timelines for effective roadmap planning. Support the adoption of new capabilities and solutions by collaborating with Sales Enablement team, ensuring simple user experience and accurate documentation. Must be able to transition with scale to support teams.

MINIMUM QUALIFICIATIONS:

• Bachelor’s degree in business administration, Marketing, or related field.
• Minimum 3-5 years of experience in customer service or operations management.
• Proficiency in CRM system management (e.g., Salesforce [preferred], HubSpot, etc.) and Master Data Management (MDM) tools.
• Strong leadership, communication, analytical and critical thinking skills.

• Detail-oriented, proactive, and able to work in a fast-paced environment.
• Knowledge of data privacy regulations (e.g., GDPR).
• This hybrid role is based out of Milwaukee, Wisconsin.

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

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Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Oppo