Director Software Engineering - Automation & AI Agent

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Are you passionate about the future of Automation and GenAI?  Are you eager to automate many activities in a large global organization and help the company with the next generation of GenAI based intelligent tools and applications using vendor technologies? We are seeking a hands-on software development leader and people manager committed to developing and releasing exceptional automation products and AI Agent's while enabling global teams leverage vendor GenAI tools to bring immense value and satisfaction to customers and businesses.

This role reports to the Vice President of Corporate Generative AI and places you at the forefront of Automation, innovation and GenAI enablement at Visa. You will lead a product development team implementing cutting-edge automation products and leveraging vendor AI products to revolutionize Visa's internal and corporate functions. You will also maintain and own the automation and vendor GenAI platforms. You will work in a highly agile environment, delivering best-in-class solutions using the latest technologies, such as autonomous agents, assistants, and other productivity-enhancing capabilities.

If you are ready to make a significant impact on corporate productivity and work with a team of brilliant minds, this is the opportunity for you!

Essential Functions:

• Lead and manage a team of automation developers and Generative AI SMEs who fully comprehend vendor-based GenAI technology offering for Visa.
• Low-code Automation and Platforms: Operate and manage third-party vendor platforms such as Copilot Studio, Automation Anywhere, and Power Platform. Leverage these low-code platforms to design, deliver, and deploy Automations for the company.
• Code-based Automation: Design, deliver and deploy code-based Automations using scripting and advanced programming languages (Java, .Net, Python, etc.).
• Build and deploy enterprise-grade automation solutions and agents to enhance productivity and efficiency, ensuring they are robust, secure, and equipped with necessary guardrails.
• Vendor-based GenAI product rollout: Lead a team of SMEs partners with business stakeholders to globally roll out vendor-based GenAI products including Microsoft copilots, Copilot Studio, and Power Platform components. 
• Center of Excellence (COE): Establish and maintain a Center of Excellence for Automation and vendor based GenAI platforms and products to enable distributed innovation.  Provide governance to ensure the platforms and products are secure and capable of supporting enterprise automation needs. Unblock and enable Visa internal teams within an agreed SLA, liaise with vendors and enabling technology teams, and maintain a strong focus on customer satisfaction.
• Collaborate closely with product management and business stakeholders to fully understand the vision, gather requirements, manage the backlog, set expectations, and provide product updates.
• Measure KPIs to demonstrate improvements in productivity and time savings for employees and use these KPIs to further enhance the product.
• Utilize end-of-sprint demos to gain approval for feature deployment, and work with product management and architects to prioritize feedback.
• Stay updated with the latest developments in automation, AI, and vendor technologies, primarily from Microsoft Copilot, Power Platform, and Automation Anywhere, to provide informed support to the team.
• Ensure all products developed meet Visa’s high standards of security, quality, performance, resiliency, and compliance.
• Collaborate with security, privacy, and governance teams to ensure products comply with relevant policies, standards, and regulations.
• Liaise with other developers, business units, product managers, engineers, and other applicable groups to ensure flawless execution.

Qualifications

Basic Qualifications

• 10+ years of relevant work experience and a Bachelors degree, OR 13+ years of relevant work experience

Preferred Qualifications

• 12+ years of work experience with a bachelor’s