Industrial Account Manager

Overview

Subordinate Positions: None

Location: Libertyville, IL

Salary Range: $40,000 - $44,000

 

Overview: Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program.

 

Position Summary: Primary responsibility is the management and collection of the Snap-on Industrial EC portfolio, performing in a manner that will achieve corporate, regional, and individual performance standards.

Responsibilities

Major Responsibilities:

• Make outbound calls on accounts where payments have been missed and resolve service issues while controlling delinquency
• Escalate any important issues to the attention of the Industrial Senior Account Manager
• Resolve customer delinquency problems or vendor delivery issues so as to retain customers and achieve permanent corrective action. Make arrangement to obtain customer payments, process phone payments, etc.
• Answer field and customer questions concerning the credit program and account status.
• Quote payoffs, provide account status, facilitate resolution of Vendor issues, etc.
• Manage transition of post-graduation accounts to appropriate servicing Franchisees
• Ensure day to day activities and collection procedures adhere to corporate policy
• Counsel and advise Industrial sales & management team on credit sales, collections, and customer credit concerns
• Promote Snap-on Credit’s EC program
• Educate Industrial field sales personnel on EC program features and benefits
• Handle inbound customer, Account Manager, and Franchisee calls with questions about Industrial EC accounts
• Other duties as required

Qualifications

Requirements:

• 1-3+ years of professional business experience

 

Preferred:

• BS or BA degree or equivalent professional experience
• 1-3 years of credit and collections experience

 

Business understanding and demonstrated skills and knowledge in:

• Credit and collections
• Credit laws and regulations
• Reporting requirements
• Communications – verbal and written
• Computer applications
• Skip Tracing
• Negotiation

 

Characteristics:

• Approachable and responsive
• Proactive, Organized, Flexible
• Excellent work ethic
• Team player
• Goal oriented

 

Effort: Normal working hours, limited travel

 

Working Environment: Normal office environment.

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Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

For additional information please reference our careers website at Careers | Snap-on Incorporated