IT Mobile App Support Specialist

Overview

We are seeking a detail-oriented and customer-focused Mobile App & Driver Tablet Support Specialist to support our company’s proprietary mobile application and manage driver tablets used on the road. This role is essential in ensuring that drivers have the tools, resources, and technical support needed to operate efficiently and effectively

Responsibilities

 

• Provide frontline support for drivers and staff using the company’s mobile app and driver tablets

• Troubleshoot and resolve technical issues related to hardware, software, and connectivity.

• Utilize Mobile Device Management (MDM) software to configure, monitor, update, and secure driver tablets.

• Coordinate with various teams to implement updates, patches, and fixes.

• Train drivers on proper usage of tablets and mobile applications.

• Track, document, and escalate issues when necessary, ensuring timely resolution.

• Maintain an accurate inventory of devices, replacements, and repairs.

• Assist with testing new mobile app features and updates prior to deployment.

• Flexible hours and full-time/part-time/internship available! 

Qualifications

QUALIFICATIONS REQUIRED:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

 

Knowledge

Knowledge and/or experience with administrative functions and or the IT industry would be helpful.

 

Abilities

Strong problem-solving skills with attention to detail. Ability to multitask. Strong customer service and communication skills; able to explain technical issues in a clear, patient manner. 

 

Experience, Education, and Training

Previous experience in IT support, helpdesk, or field device management preferred. Familiarity with Andriod and/or iOS devices. 

 

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

 

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.

 

Licensing/Certification

None required.