Communications Associate - New York, New York

Mindset was founded to create a better experience for those with a mental illness or physical impairment - and their caregivers - in applying for Social Security Disability benefits. Our team of specialized lawyers and representatives has helped thousands of individuals through the arduous process of obtaining Social Security Disability Insurance (SSDI) benefits and/or Supplemental Security Income (SSI) through the Social Security Administration. Mindset streamlines the application process experience for claimants by taking a digital, technology-first approach.

The ideal candidate should possess excellent organizational skills, attention to detail, and the ability to handle a high volume of mail and correspondence. This position plays a crucial role in ensuring smooth operations and effective communication within the firm. This role requires independent, repetitive work and the ideal candidate should be a self-starter.

Responsibilities:

• Opens and prepares mail for scanning
• Load documents into scanner
• Name document
• Scan incoming mail
• Perform quality checks by verifying electronic images on screen and correcting any scanning issues
• Ensure all scanning is completed in a timely and accurate manner
• Label each document in the correct format
• Mail is uploaded via an automatic program and dispersed to the correct profile but a quality check must be completed to ensure the document is uploaded.
• Log into our CRM software, search for the relevant person's name, add a note to the person's file, and create a task for the appropriate employee.

Requirements:

• High school diploma or equivalent.
• Proven experience in mail handling or general office administration 
• Excellent organizational and time management skills.
• Attention to detail with a high level of accuracy.
• Proficient computer skills, including MS Office and email management.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Professionalism and ability to maintain confidentiality.
• Ability to adapt to work processes.

Benefits:

• Large responsibility from the start
• Unlimited vacation days
• A team of creative, transparent entrepreneurs driven to accomplish our mission
• The ability to grow within the organization

Job Type: Full-time