Clinical Program Specialist

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

As a Clinical Program Specialist for Spring Health, you will assist in coordinating the logistics for training and programming, deliver benefits overviews, ensure quality member experience, assist in data collection and analysis, and assist with meeting with customers to develop training and programming events. This is a full-time position on our team, reporting to the Senior Clinical Program Manager. This is a fully remote position with occasional travel required (generally 2-3 times per year) for team meetings. 

What you’ll be doing: 

• Assist to coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials(including google slide decks, PowerPoints, digital event flyers, post event surveys and more) are prepared, tracking reporting and evaluation metrics 
• Deliver benefits overviews to customers during live events 
• Produce clinical training and events, including managing Zoom/other platform needs, assisting with crisis response, managing interactions such as chat/polls, and troubleshooting any technical issues
• Assist to plan and coordinate training and programming
• Communicate and plan events with customers, internal stakeholders and members
• Ensure we are measuring training and program effectiveness
• Working hours 3-11 pm EST

What success looks like in this role:

• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with trainings/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What we expect from you:

• Professional interactions with customers and members
• Experience and understanding of event planning including virtual and in person
• Must have strong project management, time management, prioritization, and collaboration skills. 
• Must have strong written and verbal communication and program management skills.
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• Understanding of data tracking and analysis 
• You are flexible and able to problem solve on your feet
• General knowledge and understanding of mental health is a plus
• Understanding of Adult Learning needs a plus
• Understanding of SFDC or project management software a plus

The target base salary range for this position is $62,500 - $77,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.