Manager, Analytics (Customer)

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024) 
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

As Sr. Manager, Customer Analytics at Maven, you will:

• Lead and mentor a team of analysts focused on customer analytics, fostering collaboration, professional growth, and analytical excellence.
• Drive scalable solutions for customer-facing analytics while balancing the need for fast, responsive insights that directly support high-stakes client conversations.
• Partner closely with Customer Success, Sales, Marketing, and other GTM teams to understand their analytical needs, build trust, and ensure insights resonate with stakeholders.
• Translate complex analyses into clear, compelling narratives that influence decision-making and drive action.
• Ensure analytics deliverables are robust, repeatable, and aligned with enterprise data standards, while maintaining flexibility for urgent, one-off needs.
• Collaborate with Analytics Engineering and Data teams to build sustainable data pipelines, dashboards, and reporting structures that scale across the customer base.
• Act as a thought partner to stakeholders, balancing short-term asks with long-term priorities and helping the organization mature in its use of customer analytics.

We’re looking for you to bring:

• 6–8 years of experience in analytics, with at least 3 years in customer or GTM analytics roles.
• Proven ability to deliver actionable insights that resonate with business leaders and customer-facing teams.
• Demonstrated empathy for the fast-paced nature of customer analytics, while advocating for scalable, sustainable solutions.
• Strong communication and storytelling skills, with experience presenting to diverse stakeholders including executives and client-facing teams.
• Fluency in SQL and strong experience with data visualization tools (e.g., Tableau, Looker, Power BI).
• Solid understanding of modern data architectures, data modeling, and pipelines, with experience collaborating with Analytics Engineering or Data Engineering.
• Ability to balance strategic projects with ad hoc, time-sensitive analyses.
• Experience mentoring or managing analysts, with a focus on developing both technical and stakeholder-facing skills.

The base salary range for this role is $179,000 - $210,000 per year . You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week  (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Day