Sr. Advanced Quality Engineer

Sr. Advanced Quality Engineer at Helen of Troy Nevada Corporation in Marlborough, MA

Serve as the quality lead who will collaborate with new product development teams to capture consumer feedback and ensure built-in quality in our next generation of Beauty and Wellness products. Support continuous improvement teams to drive down field return rates by working on quality improvement initiatives and provide technical expertise to solve complex problems. Responsibilities:

Reduce return rate and ensure 4.5+ online star rating by ensuring quality deliverables is fulfilled as part of the new product development process and launch products that meet consumer expectations. Create lessons learned document which includes a list of quality issues to be addressed by analyzing all available sources of data to develop an expert understanding of consumer needs from both functionality and usability perspective and work with product design teams to come up with engineering solutions on key quality issues on similar products and competitors. Develop design qualification test plans in collaboration with engineering team that are representative of consumer use cases. Define critical to quality (CTQ) characteristics in product & manufacturing specification. Create risk management documents (DFMEA, Hazard analysis, Risk management plan and Risk management reports). Ensure product quality and safety risks are mitigated in a timely manner before launch. Perform product teardowns of engineering build samples to critically evaluate the design and provide inputs in design reviews. Review manufacturing quality control plans (IQCP, IPCP) and work closely with contract manufacturing vendors to ensure robust assembly process. Review manufacturing readiness review checklist to verify all risks are mitigated and the product is ready for mass production. Make technical recommendations to drive improvements by identifying, analyzing, and interpreting quality trends. Work closely with engineering teams and manufacturing vendors in identifying root cause and corrective actions. Lead periodic quality review meetings with cross-functional teams and follow up on identified improvement initiatives to drive cost of quality improvements. Review and approve engineering change order and document change order. Coordinate with cross functional teams to resolve ad-hoc customer issues and field quality issues and maintain timely and effective communication to management teams on risks and status.

Requirements:

Bachelor of Science degree in Mechanical, Industrial or Electrical Engineering and seven (7) years of experience working in a quality engineering or quality improvement role for a high-volume manufacturing company. Total experience must include two (2) years of experience using advanced excel functions and statistical analysis software such as Minitab.

Hybrid office / home work schedule.

Up to 5% domestic travel may be required.

Apply to: TA@helenoftroy.com. Please refer to job code REQ # R0005203

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeyw