Senior Application Support Engineer

<p><strong>About Tripadvisor </strong></p> <p>The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.</p> <p><strong>About the Role</strong></p> <p>Are you ready to lead the evolution of application support in a dynamic travel technology company? The Tripadvisor Experiences business is seeking an experienced Senior Application Support Engineer to set technical direction, champion operational excellence, and drive systemic solutions for our most complex customer-facing systems.</p> <p>This role is open to candidates based within a commutable distance (generally within 1.5 hours) of our office hub in Kraków. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Troubleshoot and resolve high-impact, complex application issues, serving as a technical contact for external partners and owning solutions end-to-end.</li> <li>Participate in incident response for critical system problems and propose improvements to prevent recurrence.</li> <li>Contribute towards the team's adoption and optimization of AI-driven diagnostics, trend analysis, and support process automation.</li> <li>Mentoring junior support engineers, delivering training and promoting technical growth through coaching, feedback, and knowledge sharing.</li> <li>Create, review, and manage technical documentation and support tools, contributing towards team-wide standards for quality and continuous improvement.</li> <li>Take ownership of escalations, coordinating across engineering, product, and third-party vendors to drive issues to resolution.</li> </ul> <p><strong>Skills and Qualifications</strong></p> <ul> <li>5+ years technical support or account management experience working with web or API services.</li> <li>Proven expertise in application troubleshooting, incident management, and systemic issue resolution for web-based platforms.</li> <li>Experience with diagnostic tools such as grafana/datadog, database queries and log aggregation tools.</li> <li>Demonstrated experie