RC10 - Resident Support Specialist - Full Time - 40 Hours/Week - Sun-Thu - Night (RC10)

Position Summary: The Resident Support Specialist is primarily responsible for the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility.  This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies.

Primary Duties:

• Monitor, record, follow-up and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel.
• Screen, document and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
• Coordinates closely with Property Management and Support Services Teams to ensure high level of support to each resident.
• Aligns front desk services with treatment goals of individual residents.
• Assist residents in obtaining social and other services, primarily through support scheduling transportation and periodically scheduling appointments.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders, incident reports and filing complaints/grievances.
• Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training.
• Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
• Provide information and or other communication to tenants, visitors, and applicants concerning housing or property-related functions.
• Answer phones and operate the front desk phone system.
• As needed, provide administrative support to Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
• Treat staff/vendors/visitors to the complex with respect and courtesy.
• Treat tenants in a respectful, dignified, and non-discriminatory manner.
• Maintain good communication with resident service providers and/or case managers to support tenants with housing issues and needs.
• Work as a team member with external stakeholders so that all function as a team and are cooperative with each other.
• Attend staff meetings and other property related meetings as required.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent (GED) required.
• Experience in