Manager Software Engineering - DevOps

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

• Drive CI/CD style infrastructure/security for the HW management and daily performance tools related operations.  
• Bring in agile methodologies to infrastructure operations and code development 
• Stay current on emerging security technologies, vulnerabilities, risks , and trends and implement best security practices and optimization  
• Manage/Develop a team (4-6 engineers) of DevOps engineers with a passion for building the best security and operational experience for our performance tools
• Develop formal team processes, metrics, and drive adoption
• Set and meet quarterly goals (and OKRs) with the team
• Coordinate, monitor, and report on key results for the team
• Identify, communicate, and recommend best practices for DevOps operations and HW management.
• Collaborate with team on day-to-day activities, prioritize, and drive to deadlines.
• Work closely with product management, design, support, development, and other teams to deliver high-quality solutions
• Be comfortable and use critical thinking to solve ambiguous problems

Qualifications

To be successful in this role, we need someone who has:   

• 8+ years of experience in DevOps specific activities viz. build & deploy system
• 3+ years of experience managing teams of engineers and/or DevOps

• Experience with large scale web-based applications and Linux production environments running MySQL and PostgreSQL
• Proven Linux skills: including system administration, script development, file system management, searching/finding files

• Expertise with infrastructure and platform operations, deployments, SRE, and DevOps
• Strong experience coding reliability and operational services in Python, Shell, Go
• Experience operating high-traffic workloads on distributed systems (preferably powered by Java)

• Can drive architectural discussions and influence technical decisions to streamline and simplify our infrastructure. 

• Will participate in compliance audits and ensure we are proactively meeting controls 
• Is comfortable with public cloud infrastructure technologies such as Microsoft Azure, Amazon EC2
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Is an excellent oral and written communicator
• Ability and passion to coach and mentor junior members of the team  
• Has integrity, and honesty and can uphold ServiceNow’s values

It would be nice if you had…

• Working experience with container technologies.
• Working experience with network technologies
• Knowledge of JVM is a huge plus.
• Background in performance engineering is a plus

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive c