Sr. Medical Director - Clinical Care Programs

Position Summary

We are seeking an experienced Sr. Medical Director, Clinical Care Programs to join our team and oversee our clinical care and ensure high-quality patient care delivery across our customers. As a Sr. Medical Director, you will play a pivotal role in shaping and executing our clinical strategy, ensuring the highest standards of care, and contributing to the overall success of our platform. 

This position is open for candidates in the following locations:

Austin, Texas
Boston, Massachusetts
Chicago, Illinois
New York City, New York
San Francisco Bay Area, California
Seattle, Washington

Job Responsibilities

• Provide strategic medical leadership, guiding the development and implementation of clinical programs aligned with the company's mission and goals.

• Develop and implement clinical care programs, including but not limited to the creation of clinical protocols, standardized operating procedures, and clinical care outcome measurements.

• Collaborate with cross-functional teams, including R&D, Operations, Go-to-Market, and Client Success to integrate clinical perspectives into the Wheel platform.

• Ensure the delivery of high-quality, evidence-based care and the measurement of outcomes of the clinical care programs.

• Provide clinical guidance to current and prospective clients in the development of care programs and services.

• Partner with the clinical operations team to establish and monitor quality metrics and assess the effectiveness of clinical programs and services.

• Implement continuous improvement initiatives to enhance the quality and safety of patient care delivered

• Collaborate with legal and compliance teams to address any regulatory challenges and ensure ongoing compliance.

• Collaborate with clinical operations and marketplace operations to engage clinicians in care programs and client opportunities.

• Foster relationships with healthcare providers and professionals to enhance engagement while ensuring seamless integration of our platform into existing healthcare ecosystems.

• Complete patient consults via the Wheel platform on a regular weekly, monthly or quarterly cadence.  

• Remains current of new trends and best practices in virtual care.

Qualifications

• Medical Doctor (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited institution.

• Board certification in internal medicine or family practice.  Primary care experience preferred.

• Minimum of 12 years of clinical practice experience, with a strong preference for candidates with experience in virtual care or telemedicine.

• Previous leadership experience in a clinical or healthcare management role.

• Experience working with product and technical teams 

• Excellent communication and interpersonal skills

• Ability to pass NCQA Credentialing and Wheel standardized background checks 

• Active Medical License in good standing in 1 or more states. Preference is multi-licensure.