Client Service Specialist

About Us:
Lamb, Petersen, & Mann Advisory Group is a fast-growing firm with two primary office locations in Concord NH and Scarborough ME, as well as satellite locations across NH. We are an asset management and financial planning franchise of Ameriprise Financial; our services are comprehensive and cover all phases of life from accumulation through to retirement, as well as financial goal tracking and investment planning. With close to 1 billion in assets under management our growth is constant and derived from organic referrals (we create fans not just clients), P& L management, and mergers and acquisitions. We are looking for an organized, dedicated, confident person to join our amazing team!

Position Description:

Step into an instrumental role in our Concord NH primary office location. Help conduct the smooth operation of a fast-paced—and friendly—financial planning and investment office. Work as an employee of an award winning, nationally ranked, independent advisor franchisee in a private wealth practice of Ameriprise Financial. This position offers excellent exposure to, and opportunity for growth in, both the front and back office. Channels for growth include Paraplanner to Advisor, Operations, and Practice Management.

The Specialist will primarily assist Financial Financial Advisor(s) in the financial planning and investment workflow. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

This role provides client relationship support through managing, gathering, and analyzing client data, helping to prepare preliminary financial and investment planning as well as client meeting follow up and deliverables. It Includes working with clients to resolve ad-hoc issues and special projects as required.

Responsibilities and time allocation will change over time to meet the needs of the practice and can include other duties as assigned by Financial Advisor(s) or Leadership.

Position Functions:

Financial Planning & Advice/Product Solutions:

• Prepare preliminary financial planning and meeting preparation using proprietary Ameriprise tools

• Prepare appropriate sales material and paperwork for new accounts, product applications, account maintenance and related client service

• Monitor account asset allocations and models as directed by Advisor, trading activity, maturing securities, client suitability, and fiduciary account review process

Client service & Management:

• Emphasis on delivering a “WOW” client experience that defines and differentiates the Practice

• Maintain consistent client contact, profiles, and servicing schedules using Salesforce client relationship management tool

• Resolve or triage client questions/issues, as appropriate to the role

• Complete transactions, money movement, and routine client account maintenance

• Perform other allowable duties as assigned by Financial Advisor(s)

Key Traits of a Successful Client Service Specialist

• Attention to detail and organization

• Strong sense of accountability and adept at discerning next steps for a given situation

• Emphasis on quality output and ability to follow-through on multi-step action items

• Knowledge of general office procedures and investment concepts, practices, and procedures

• Effective communication with clients and other advisors/team members

• Confident, polished, and articulate with polite and clear communication skills

• Emotional competence to handle stressful situations, changing priorities, and a fast-paced environment while still providing a high-level of client and team service

• Adherence and respect for rules and regulations as stated and required by advisor, Ameriprise Financial, and regulatory agencies

• Attitude of abundance, genuine interest in working in a team-focused environment, and a sincere willingness to constantly learn and grow within the role

• Ability to travel to satellite office locations within the state of NH

Education and Other Designations:

• College degree preferred, some college considered

• Previous industry experience prioritized, previous client service or office experience preferred

• If not already appropriately licensed, growth in the Practice will require federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses.

• Willingness to pursue licensing, certifications, and designations within the finance i