Onsite Field Service Technician - Bismarck, ND

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we empower individuals to excel when it matters most. We enable firefighters to navigate around buildings and police officers to see around street corners. Our work is significant, impactful, and innovative, and we encourage you to discover it.

Motorola Solutions is a global leader in professional mobile communication systems, boasting a rich history of technological advancements and a worldwide presence of installed systems. The group's core business involves deploying mission-critical digital mobile communication systems for commercial customers, particularly supporting the State of North Dakota's land mobile radio systems.

Job Description

The Field Service Technician provides technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing RF and Broadband architecture. This encompasses legacy analog, advanced digital P25, and data infrastructure.

Key Responsibilities:

• Maintain, optimize, test, and meticulously document complex communication systems.

• Submit weekly reports detailing activities and accomplishments.

• Conduct preventative maintenance routines to ensure optimal system operation, with a focus on trend analysis and thorough documentation.

• Develop effective solutions for challenging technical problems encountered during system maintenance, upgrades, or support.

• Maintain comprehensive familiarity with the latest technologies and troubleshooting techniques.

• Collaborate with engineering, project management, and sales personnel to effectively maintain, optimize, and support advanced communication systems, exceeding customer expectations.

Qualifications:

• Certifications: Security +, CompTIA, or a related certification is highly desirable. At least one network certification (e.g., Network +, CCNA, NRS1) is also ideal.

• Networking Expertise: Proficient in computer network installation, configuration, and maintenance, including cabling, routers, switches, firewalls, and bridges. Strong knowledge of wired communication systems (LAN/WAN) is essential. Must be capable of maintaining server hardware/OS and software infrastructure, and troubleshooting related issues.

• Communication Systems: Experience with logging recording systems, RF interfaces, and wired/wireless communication systems and networking equipment. Knowledge of R.F. systems (transmitters, receivers, antenna networks) is preferred. Understanding of standard telephony, dedicated data circuits, and packet switching techniques is also preferred.

• Technical Experience (Preferred):

  • Motorola Conventional, SmartNet, Centracom, MCC Console systems, Secure Operations, and ASTRO A7.x Digital systems and installation procedures.

  • P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios, and consoles.

  • LTE or Private LTE Nokia system knowledge, Juniper Routers, and Aruba Switches configuration.

• Test Equipment (Preferred): Strong skills in using various communication test equipment, including Ethernet Link test sets and/or Digital RF Power Meters.

• Computer Skills: Proficient in MS Word, Excel, Outlook, and Access.

• Interpersonal Skills: Strong self-management and "people" skills are crucial for effective collaboration with Motorola's customers, subcontractors, and internal teams (Sales, Engineering, Project Management, customer service).

Candidate Requirements:

• Must have a current and valid driver’s license

• You will be required to perform strenuous duties. You must be ability to lift and operate 25 - 50 lbs.

• Must be a U.S. citizen with