Senior Service Designer, Bluebook Platform

College Board – Technology – Scoring and Reporting  

Location: Remote - Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).    

Type: This is a full-time position.  

Please include a portfolio of your work in your application that shows examples of your experience leading design research initiatives; we are unable to consider applications without a portfolio link. 

About the Team and Mission 

The Scoring and Reporting Platform is a group of cross-functional teams responsible for building and evolving shared platform capabilities that support assessment-related systems used by institutions at scale. The work spans a range of assessment contexts, from routine evaluation to more complex, high-stakes environments, where accuracy, consistency, and trust are essential. Teams collaborate across engineering, product, design, data, and operations to build reliable capabilities that can be reused and adapted over time. What makes this group special is its focus on continuous learning, experimentation, and steady improvement, with success driven by thoughtful collaboration, iteration, and careful decision-making in environments where reliability and quality matter.  

About the Opportunity   

As a Senior Service Designer at the College Board, you are a highly skilled, systems-oriented practitioner with a passion for designing end-to-end services that meet real user needs across complex ecosystems. You will help shape how experiences unfold across touchpoints—spanning digital products, operational processes, and human interactions. 

You will lead and support service discovery, journey design, and service blueprinting, guiding solutions from concept through implementation and continuous improvement. 

You will work across one or more cross-functional teams and domains, helping to connect the dots between research, product, design, engineering, and operational stakeholders. You are confident working independently on complex problem spaces, while also seeking feedback and alignment with teammates and design leadership. 

As a creative problem solver, you identify patterns across systems and experiences, balancing big-picture service design with practical execution—bringing clarity to complexity while staying grounded in real-world delivery constraints. 

Your responsibilities will span early-stage discovery, journey mapping, service blueprinting, usability and service validation, and the creation of artifacts that support both frontstage experiences and backstage operations. You will also contribute to our design culture through mentorship, continuous learning, and collaborative design practices. 

In this role, your responsibilities include:   

Service Discovery and Design Strategy (30%)   

• Systems Thinking. Apply service design methodologies to understand and map complex ecosystems, including users, stakeholders, processes, and supporting systems. 

• Research. Conduct and synthesize generative, formative, and evaluative research across multiple stakeholders (students, educators, administrators, internal teams). 

• Journey Mapping. Create and evolve end-to-end journey maps that reflect real user experiences across channels and touchpoints. 

• Service Blueprinting. Develop service blueprints that conn