Staff Outbound Product Manager- Healthcare

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position reports to:  Director of Outbound Product Management – Customer and Industry Workflows  

 Company:  

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.  

The Team:  

The Customer and Industries Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management, and Field Service Management, and Industry verticalized solutions such as Healthcare and Life Sciences Services and Care Team Operations, deliver omnichannel customer engagement and operations while uniting the front, middle, and back office healthcare teams to resolve issues faster, and drive great experiences through our products.  

The Role:  

Outbound Product Managers are key to help us scale as we continue to be one of the fastest-growing business units at ServiceNow. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered. 

What you get to do in this role:  

Create high-quality enablement content that describes the value of the product innovation with a focus on Healthcare and Life sciences industries.  

Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps  

Develop best practices assets to drive product adoption by customers and partners   

Become a trusted resource to promote the healthcare industry products vision with industry influencers, strategic partners and analyst firms.  

Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans.  
Lead cross-functional teams to accomplish our goals.  

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• 8+  years of Product Management or related experience   

• Deep experience with CRM or BPM applications, specifically data models applied across multiple industry verticals or related is required 

• Experience in Development/Functional Consulting functions is a plus; a healthcare solutions background is optional 

• Very strong written and oral communication skills   

• Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties  

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that ar