CRC Administrative Support SEES 7

Description

Summary:

Under the supervision of the Community Resource Center Coordinator, the CRC Administrative Support position is responsible for several administrative tasks which align with department programs. This position holds a relatively high degree of independence within the framework of the department’s standard operating procedures. The CRC Administrative Support position plays a key role in the department by providing a safe, welcoming and positive environment for staff, clients and visitors. The individual must display initiative, attention to detail, creativity, organization and strong computer skills.

Essential Functions:

· Welcome all clients & visitors in a friendly and professional manner.

· Screen clients through our database intake form and make appropriate referrals.

· Provide general case management and support based on client needs.

· Answer all hotline incoming calls, promptly, efficiently and in a courteous manner.

· Route incoming calls, take/send messages accurately and follows up in a timely manner.

· Provides clerical support to management staff including, but not limited to- typing, filing, and translations.

· Order all necessary materials for staff such as office supplies, copier paper etc.

· Contact appropriate vendor when copier in need of repairs.

· Manages all ESOL enrollment, maintains accurate attendance and organized files for each cohort.
(Have not resumed at this time. Pending due to COVID-19)

· Responsible for dropping students from class due to attendance issues.

· Responsible for the planning and implementation of the graduation ceremonies.

· Maintain following areas clean and organized while following standard operating procedures; reception desk, waiting area, copier room and ESOL classroom.

· Maintain most common resources stocked, bulletin boards up to date by following standard operations procedures.

· Collect all outgoing mail for drop off at main office and pick up of incoming mail as assigned by supervisor.

· Monitor all data input and manage data clean up initiatives to ensure data accuracy.

· Maintain staff up to date on relevant procedures for the department as the “front door”.

· Ability to create flyers, spreadsheets, signs and other marketing materials such as power point.

· Performs any other duties assigned by direct supervisors or director.

Requirements

Position Skills and Abilities:

· Ability to maintain an organized work environment.

· Ability to work independently and demonstrate high initiative.

· Ability to use thinking and reasoning to solve a problem.

· Ability to perform work accurately and thoroughly during peak time.

· Ability to perform other tasks as assigned in a timely fashion.

· Ability to work with people regardless of their age, gender identity, race, ethnicity, religion.

· Ability to maintain professional when dealing with clients experiencing crisis or mental health.

· Ability to motivate and support other staff to accomplish team and organizational goals.

· Ability to follow a systematic method of performing a task.

· Ability to accept constructive feedback.

· Ability to complete standard clerical tasks.

· Ability to effectively build relationships with customers and co-workers.

· Ability to communicate effectively with others via email, phone or face to face.

· Ability to use Microsoft Office products with little guidance.

· Ability to exhibit a cheerful demeanor toward others.

· Ability to maintain all client and services provided confidential.

· Ability to learn hands on and demonstrate high level of initiative when learning role.

· The trait of being dependable and trustworthy.

Position Qualifications:

· Must be Bilingual in English and Spanish.

· Must have NYS Driver’s License and access to own transportation.

· Minimum of High School diploma.

· Abilities to complete functions listed above.

· Must be proficient in Outlook, Word, Excel and have excellent computer skills.

· Proficiency in various office equipment including computers, phones, software, database, copier, fax machine, etc.

· Must have two years of related experience. Combination of training and/or experience may be considered.

· Ability to lift to approximately 10lbs. and frequent sitting.