Manager, IT Infrastructure

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What You’ll Be Doing:

The IT Infrastructure Manager directly manages and supports the team responsible for EQR’s data center compute, storage, network, end-user compute and identity functions and is responsible for the delivery, performance and support of our on-premise and public cloud infrastructures. The candidate delivers strategic planning, tactical action, and operational decision-recommendations to ensure IT services meet service level objectives in compliance with established standards and security requirements, providing optimal productivity and properly scaled systems. The IT Infrastructure Manager is also responsible for helping architect EQR’s information systems and works in close collaboration and in alignment across IT functions including Security Operations, Application Delivery and Operations.  This position is also responsible for helping support and strategize EQR’s IT Disaster Recovery Plan (DRP) and its integration with the Business Continuity processes.

• Manages and oversees a staff of five. Has responsibility for, or high-level input into, all employment decisions for staff, including training, work assignment, performance evaluation, discipline and termination, and manages the performance and employee development of staff.
• Promotes an environment of continuous improvement with a focus on uptime, strategic vision and leadership. 
• Demonstrates extensive knowledge across the full infrastructure stack, including networking, virtualization, identity, storage/compute, Windows systems, and Microsoft cloud technologies such as Azure and Intune.
• Acts as an escalation point for the infrastructure team, providing technical guidance and solutions to complete projects or aid problem solving.
• Manages the ticketing system queue, assigning and keeping track of infrastructure requests or intra-IT escalations according to the defined SLA.
• Provides leadership in setting priorities and addressing workload or department issues and serves as coach and role model to foster a productive and effective work environment for team members.
• Maintains an infrastructure operational framework that focuses on consistent and accurate service delivery.  Develops and tracks metrics and SLAs to establish baseline performance and improvement goals across key functions such as availability/reliability, scalability, efficiency and security.
• Participates in the change control process, approving team changes and facilitating discussion or supporting said changes during the weekly review meetings.
• Participates in the Cloud Advisory Board process, advising and acting as an Infrastructure liaison for public cloud architectural or design decisions.
• Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software, hardware required and cloud services to meet a business need or to make a process more cost effective, secure and/or efficient.
• Assists with creating, testing and executing the organizational DR plan.
• Makes recommendations for the DR plan as business and infrastructure requirements change.
• Is accountable for the successful delivery of assigned projects and tasks; provides accurate and consistent status reports.  Will frequently serve as the Subject Matter Expert within various projects.
• Interfaces with project team and Infrastructure group members to ensure assigned project charters are consistent with group objectives and goals; applies program management concept to all project related activities.
• Participates in budget planning and budget recommendations.
• Is responsible for managing the implementation of infrastructure changes based on company requirements.
• Assists in proactively researching the necessary tools and processes to identify troublesome trends as they develop; help analyze/pre