Operations Technician Senior

Supports commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business. On behalf of underwriting, claims, sales producers, and agents, compiles and/or shares policy and coverage information for assigned lines of business and customers. Ensures proper documentation and records management according to regulatory and Sentry standards.

What You’ll Do:You’ll play a key role in the success of many areas of our business. Your interactions with internal and external customers will be crucial for the success of our team. More specifically, here are a few examples of what you’ll do:

• Provide operations support, including processing of new and renewal transactions and policy updates
• Perform moderately complex operations support duties and handle production problem listings
• Provide processing support for the Premium Audit area.
• Utilize various systems and sites to resolve and correct workers’ compensation and auto liability reporting errors
• Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service

Additional responsibilities include:

• Requires knowledge of Sentry systems, processes and procedures.
• May provide testing of new or revised procedures as it relates to the business systems. May assist with procedure writing.
• May update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial Lines.
• May assist in training and quality auditing of new operation technician seniors.
• Refers questions outside of responsibility/authority.
• Performs other job-related duties as assigned from time to time.

What it Takes:

• Associates degree or equivalent work experience
• Minimum of 1 year of related work experience
• Excellent written and verbal communication skills to handle service needs of producers and customer is required.
• Working knowledge of PC software applications.
• Knowledge of Business Products operations and systems required.
• Previous Business Products or comparable commercial lines experience with another company beneficial.
• Knowledge of Sentry Insurance and its products beneficial.

What You'll Receive:At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. 
• Meal Subsidy for associates who report to an office.
• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry:We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.