Clinical Operations Manager

About Fresh Clinics

At Fresh Clinics, we’re not just supporting healthcare professionals—we’re revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence.

Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we’re empowering clinics to deliver exceptional care whilst achieving their business dreams.

As one of Australia’s fastest-growing tech companies and a proud top-ten finalist in Deloitte’s Tech Fast 50 three years in a row, we’re scaling fast, making waves, and redefining a global industry.

At Fresh, our culture is as bold as our mission. We “work smart, hustle hard, stay humble, and lead with kindness.” If you’re looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home.

About the role

100% Remote with occasional travel to Fresh Clinics locations as needed. (Ideally based in Mountain, Pacific, or Central time zones to support better collaboration with our Australian teams)

The Clinical Operations Manager blends clinical expertise with operational execution. You’ll build the key processes and infrastructure required to manage our network of Nurse Practitioners (NPs) and Medical Directors (MDs), and support Fresh in introducing new treatment types and technologies to our MedSpa network.

You’ll collaborate closely with our Lead Medical Director to ensure all Good Faith Exams (GFEs) and patient consultations meet the highest standards of care and compliance. If you thrive in high-growth, fast-paced environments and can translate vision into action, this is your opportunity to shape how clinical care is delivered across a rapidly scaling network.'

What You’ll Do

Clinical strategy & operations

• Scan the market and collaborate with Members and the Medical Director to prioritise new treatments and technologies.
• Support implementation of these services (e.g., source suppliers, develop protocols, coordinate training).

Collaboration with Leadership & Medical Directors

• Design and execute the strategy for expanding our NP and MD network.
• Refine and implement clinical protocols and training programs.
• Act as the link between NPs and MDs, ensuring clear communication and alignment.
• Assist with onboarding and training NPs to Fresh’s high clinical standards.

Clinical leadership & oversight

• Oversee GFEs to ensure they meet clinical best practice.
• Partner with our Lead Medical Director to guide, mentor, and ensure NP compliance with scope-of-practice regulations.
• Build systems to triage complications between NPs and MDs.

Regulatory compliance & process improvement

• Ensure all NPs meet state-specific licensure and practice requirements.
• Identify and implement improvements to clinical processes and service delivery.
• Stay across industry trends and innovations in aesthetic medicine.

We’d love you to have:

• 10+ years of clinical experience, ideally including time in a Clinical Lead or similar senior role. Experience in aesthetic medicine, medspas, telemedicine, or outpatient care is highly valued.
• Strong understanding of compliance and regulatory frameworks across multiple US states, with the ability to turn complex legislation into clear, practical processes.
• A natural collaborator who builds trust with remote teams- from Nurses and Medical Directors to internal ops, product, and customer teams. You engage clinical teams with empathy and clarity.
• Operationally minded, with experience rolling out onboarding programs, protocols, and clinical systems that improve efficiency and safety at scale.
• Calm in complexity and ambiguity- you’re comfortable navigating varying state regulat