Clinical Crisis Manager - Psychiatric Mobile Crisis Unit - BI - Full Time - Day

Job Title: Clinical Crisis Manager - Psychiatric Mobile Crisis Unit - BI - Full Time - Day

 

The Clinical Crisis Manager of CPEP and MCU is responsible for the management of the Department of Psychiatry Crisis Services by promoting quality and ongoing education of staff through specialized initiatives and the promotion of quality care through evidenced based practice and recovery oriented practices. This includes, but is not limited to, the management and development of a crisis response system. The Clinical Crisis Manager of CPEP and MCU collaborates with multiple professionals to support and coordinate the provision/management of clinical crisis services, education to staff and recipients, and regulatory compliance. He or She works closely with the Director of Acute Care Psychiatry and Associate Director of CPEP and MCT and staff in insuring that the service maintains the highest standards of quality patient care, staff competency and compliance

• Provides clinical leadership in the provision of recovery oriented crisis services in accordance with program objectives, clinical guidelines, procedures and standards.
• Ensures accuracy, quality and efficiency standards are met with regards to clinical documentation.
• Identify, implement and monitor a behavioral health crisis intervention system that is recovery oriented, person centered and culturally competent.
• Ensures that the crisis service delivers trauma informed care to reduce emergency room visits and inpatient hospitalizations, maintain recipients safe in the community and reduce risk of future crisis.
• Coordinates information sharing among clinicians, recipients and involved family members to resolve and reduce risk.
• Builds community partnerships to ensure clinically appropriate referrals to programs, clinics, and other community resources.
• Builds partnerships throughout the Mt. Sinai Health System to ensure overall patient management and that programs within the system supports excellence in the delivery of patient care services.
• Develops implements and oversees NYS and NYC pilot project in collaboration with Performing Provider System (PPS) to evaluate elements of the emerging Crisis Management System for NYS. The goal is to improve the quality of crisis response.
• Works closely with leadership throughout the Service, Department of Psychiatry and other hospital departments to insure that the highest expectations of regulatory and professional standards are met for the service and its recipients.
• Provides presentations for internal staff to increase awareness of hospital crisis services.
• Maintains, reviews and updates MCU policies in accordance with hospital, professional and regulatory standards.
• Provides clinical and administrative supervision to a team of fifteen clinical members of MCU and CPEP and social work students to ensure optimization of clinical services and appropriate MCU coverage.
• Manages clinical liaise with Crisis Residence Management, ensures safety and regulatory compliance of referred residence through clinical management of its cases.
• Supports the overall strategic goals of the Hospital and the Department of Psychiatry.
• Reports significant events to the appropriate regulatory agency and internal hospital system, and tracks corrective action plans to completion.

• Minimum of 7 years’ experience in clinical specialty and social work education required.
• Master's degree in social work.
• NYS license: LCSW.

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to im