Customer Experience Project Manager
OracleAbout the role
Role Overview
As Customer Experience Project Manager, you will lead customer-facing project execution for Oracle Cloud Infrastructure data center delivery, deployment readiness, customer move-in, operational handoff, and service continuity. This role sits at the intersection of customer commitments, site readiness, deployment execution, infrastructure operations, and cross-functional issue resolution.
You will partner across Customer Experience, Sales, Customer Success, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and external customer stakeholders. You will ensure customer requirements are translated into clear project plans, risks are tracked through closure, and customer-facing milestones are communicated with discipline, accuracy, and accountability.
Key Responsibilities
Lead customer-facing project plans for data center readiness, deployment execution, customer move-in, transition, and operational handoff.
Translate customer requirements related to capacity, timing, power, cooling, network readiness, physical access, security, compliance, and site support into actionable project milestones.
Own project schedules, action registers, risk logs, issue trackers, dependency maps, customer updates, and executive-ready reporting.
Partner with Site Deployment, Construction, Engineering, Network, Security, Operations, and Customer Success to align delivery commitments with actual site readiness.
Drive resolution of customer-impacting blockers, including schedule constraints, readiness gaps, access issues, deployment dependencies, service-quality concerns, and operational handoff risks.
Coordinate customer move-in readiness, acceptance criteria, deployment windows, transition plans, audit support, and recurring status cadences.
Maintain clear visibility into customer commitments, open decisions, escalation paths, milestone health, and risks to delivery confidence.
Support customer business reviews, service reviews, readiness reviews, and executive escalation meetings with accurate project data and concise recommendations.
Ensure customer-facing workstreams align with MOP/SOP/EOP expectations, change management, incident response, maintenance windows, and operational procedures.
Identify recurring execution gaps
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