Technical Product Support Specialist - Recent Grad

Bubble is a revolutionary software development platform with a simple mission: make technology accessible to everyone and help people bring their ideas to life. Rather than specializing in one or two aspects of web development, Bubble’s full-stack visual programming interface does it all, allowing you to customize your UX with a drag-and-drop editor, build out logic, manage databases, and integrate with anything via plugins and API. 

With all the tools needed to build a site like Facebook or Airbnb, anyone from first-time entrepreneurs to enterprise-level companies can take an idea from concept to fully functional, scalable reality faster and cheaper than you could with just code. As the only full-stack, no-code platform on the market with over 3 million users in over 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation across the globe.

What we’ve achieved:

Our product is working, and we are thriving. Entire VC-backed companies have been built entirely on Bubble. After finding product market fit and 8 years of bootstrapping, we raised a $100 million Series A and we’re one of the fastest-growing companies in the New York tech ecosystem. 

You can build just about anything on Bubble. For example, all new hires build Bubble apps as part of their onboarding, and a recent hire on our Customer Success team built their own version of the social media application Goodreads in 4 days. It has user authentication, an activity feed, upvotes, commenting, followers, lists, account management, live updates, a fully loaded database, API connectivity, and more.

Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build VC-backed startups, personal projects, and internal company tools. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through more accessible software. With more people turning to entrepreneurship and digital products, Bubble’s solution is increasingly critical.

About the team:

Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges.

In addition to providing support, we serve as a strategic partner to the rest of the company — sharing common confusions with our Product team, escalating platform-wide bugs to our Engineering team, and identifying churn-risks to our Sales team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow and specialize in focus areas throughout the broader Support/Success org and beyond, including sales, product, and engineering.

About the role:

As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.

As a Technical Product Support Specialist, you will:

• Become an expert in all things Bubble — our product, users, and company

• Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team

• For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly

• For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual

• For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution

• Analyze and optimize our tools, documentation, and processes to improve and help scale our operations

• Collaborate with other teams to improve our users’ overall experience with Bubble

About you:

• You’re a high achievi