Activate Customer Success Manager

Job Description

About Job:

This role allows creating a new model of success between retailers, their buyers and their suppliers through the new platform.

You will also help your client define and execute their end-to-end promotion personalization strategy in the spirit of robust perceived value measurement.

Responsibilities:

• Continuously educate your client on the platform functionalities to maximize product usage
• Be a trusted point of contact for ciValue’s portfolio of customers, beginning from the Implementation, project success, and renewals.
• Proactively engage each account to ensure that every ciValue functionality and offering is being leveraged, maximizing the value of each ciValue subscription
• Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future objectives for personalisation.
• Support your client to define their promotion personalisation strategy, support the execution & measureent of the programs.
• Constantly think of innovative ways Activate can increase renewals and drive long term customer success.
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their internal and external users
• Liaise with customer to track additional requirements and features
• Work with product, support and R&D to meet customers’ requirements
• Work closely with data analysts to provide customers added value analytics and professional out of the system reports and insights.

Qualifications

About You

You will work with other team members to drive the initial implementation and integration. You’ll educate your customer about new functionalities, best practices, industry developments and increase the value Activate delivers to your client organization. You will develop a deep understanding of customer engagement and the Activate platform to create best practices around the technology.

Requirements:

• A minimum of 3 years experience in retail industry, FMCG market, CRM / Promotion management and shopping behavior analytics - an advantage.
• Experience in customer loyalty and/or personalization
• Excellent English skills
• Excellent proficiency in Excel.
• Bachelor’s degree
• This position is a full-time position that will require traveling at least once or twice a week
• Experience in consulting & supporting client’s needs on a daily basis
• Excellent presentation and communication skills.
• Diplomacy, tact, and poise when working through customer issues and escalations.
• Strong analytical skills, proven experience with data analytics and creating insights out of complex data.

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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