Senior Staff Software Engineer, Research Systems

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. The Senior Staff Software Engineer, Research Systems is an experienced individual contributor responsible for supporting, configuring, and enhancing Dotmatics project pages and associated research workflows. This role focuses on hands-on delivery, close collaboration with scientists, and reliable operational support. The individual works with moderate autonomy while aligning to established platform standards, priorities, and guidance from senior team members.

Key Responsibilities:

Dotmatics Project Page Support

• Configure, maintain, and update Dotmatics project pages following established standards and best practices.

• Work with scientific users to gather requirements and implement approved data structures, metadata, and workflows.

• Support continuous improvement of project pages based on feedback and evolving needs.

Scientific Partnership & User Support

• Serve as a responsive point of contact for scientists using Dotmatics and related systems.

• Respond to user enquiries, troubleshoot issues, and provide guidance on standard workflows.

• Communicate system updates and known issues with support from senior team members.

Training & Documentation

• Deliver training and onboarding for standard Dotmatics workflows.

• Create and update user documentation, guides, and FAQs in Confluence.

Platform Operations & Collaboration

• Support system upgrades, testing activities, and release coordination under direction.

• Collaborate with IT and platform teams to resolve incidents and implement changes.

Request Tracking

• Track requests, issues, and enhancements using Jira.

• Maintain accurate ticket updates and follow defined support processes.

Management Responsibilities and Policy Involvement

• Provides support to Manager/Supervisor and above. May accomplish tasks mainly through direct supervision of entry-level exempt employees.

• Accountable for monthly progress against agreed deadlines, towards business objectives. Works with manager to assign objectives for team, or for changes and updates in the business area. Works on specific projects under direction from immediate manager. Works as a project team member in Projects.

• May provide direction to subordinates based on general policies and management guidance. Work is reviewed upon completion for adequacy in meeting objectives.

Basic Qualifications:

• Bachelor's degree and 6+ years of relevant experience; OR

• Masters' degree and 4+ years of relevant experience; OR

• PhD and 0+ years of relevant experience

Preferred Qualifications:

• Experience working directly with scientific or research users.

• Experience using Jira and Confluence.

• Strong communication skills and a customer-focused mindset.

People Leader Accountabilities:

• Create Inclus