Starszy Specjalista ds. Procesu Biznesowego / Senior Internal Business Advisor

Senior Internal Business Advisor

 

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.
 

EY Global Delivery Services means 27.000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.

 

EY GDS is carrying out a global business transformation which includes a global SAP implementation. This significant change to our business creates new possibilities for external candidates.

 

The opportunity

 

We are looking for an Internal Business Advisor with financial experience, who will play a key role to advise and support our internal client serving teams in the EMEIA region to make best use of SAP and its processes in order to effectively manage their projects with EY’s external clients. This role offers the possibility of using English language skills on a daily basis and of providing high quality advice to our internal customers. If you’re flexible and ready to adapt to a constantly changing environment, there’s no better place to develop your skills!

 

Your key responsibilities

On a daily basis as an Internal Business Advisor you will:

• Work with Finance teams to reach out to client serving teams and assist on their financials
• Prepare and facilitate training for client serving teams on SAP and finance
• Provide virtual support to our client serving teams (phone or email)
• Team with them to help in resolving their immediate questions
• Educate and guide them through recommendations and training
• Ensure that the needed responses are provided in a quick manner or escalated when essential
• Document all calls, emails and chats into the system
• Share best practices and provide support to other team members across borders and service lines
• Stay up to date with the firm’s latest policies, processes and tools
• Stay connected with the business and functional experts
• Self-educate and seeks additional knowledge

 

As a new recruit, you will go through an onboarding program which will include:

• EY and its business in the Netherlands
• System end-user training
• Role playing and work shadowing with peers

 

Skills and attributes for success

 

• Very good English
• Graduate and/or professional certification in a business related subject matter (i.e. Accounting, Finance) or commensurate experience in an Accounting or Finance role is required to perform this position
• Professional approach, demonstrating tact and diplomacy
• Strong communication and partnering skills with people of all levels of the firm
• Excellent listening and questioning skills
• Problem solving and analytical skills
• Ability to view issues through the client serving teams’ lens
• Highly effective at virtual teaming and influencing skills.

 

What we look for

 

We’re interested in hiring a professional in customer service area (at least 3 years of experience), who is experienced in financial economics. You should be able to work with limited supervision and demonstrate self-drive and also prioritize workload and deliver outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance and you have to be a fantastic team player.

 

What we offer

 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from