Level I/II Supervisor - Post Release Service (Bilingual)

Overview

Level I/II Supervisor - Post Release Service (Bilingual)

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 50 programs in 70 locations throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in downtown Brooklyn.

As part of Rising Ground's Immigration Services, the From Hope-to-Hope program focuses on supporting Unaccompanied Children (UC) and their sponsors through a national initiative in collaboration with the Office of Refugee Resettlement (ORR). This program provides two critical services designed to ensure the safety, stability, and long-term success of these children and their families. The first component, Home Study (HS), involves evaluating the safety and suitability of potential sponsors before a minor is discharged from ORR care. HS workers conduct detailed assessments, including interviews with both the sponsor and the child, home inspections, and evaluations of the sponsor’s ability to provide a safe, stable environment. These findings are compiled into a comprehensive report submitted to ORR, which informs decisions about the minor’s placement. The second component, Post-Release Services (PRS), offers continued support to UCs and their sponsors after reunification. PRS caseworkers help families connect with essential resources, such as legal representation, healthcare, mental health services, educational opportunities, and community programs. They also monitor the well-being of the child, ensuring their safety and that sponsors meet their responsibilities.

About the Role:The PRS Level 1 & 2 Supervisor oversees the delivery of PRS to UC’s and their sponsors nationwide. A key responsibility is the review and oversight of case documentation and reports prepared by caseworkers. These reports are critical in ensuring accurate communication with ORR, directly impacting decisions about the safety and well-being of the children and families served. The Supervisor ensures all reports meet high standards of quality and compliance, providing guidance to caseworkers as needed. The Supervisor also leads a team of PRS caseworkers who connect UC and sponsors with vital resources such as legal support, healthcare, education, and social services. They monitor case progress, address barriers, and ensure services align with ORR policies and meet family needs.

This role requires strong leadership, collaboration, and the ability to address challenges effectively. Supervisors provide after-hours support during emergencies, participate in a 24/7 on-call rotation, and work closely with the Program Director to achieve program goals. This position is ideal for a detail-oriented professional with experience in supervision and case management, who is committed to supporting immigrant families while upholding compliance and program standards. 

Responsibilities

• Directly supervise a team of PRS Case Workers through individual and group supervision.
• Ensure caseworkers are in compliance with all mandates required by ORR.

• Reviews reports for accuracy and provides feedback to the team to ensure compliance and quality standards.

• Facilitates team meetings to discuss best practices, successes, and barriers to success.
• Oversees All Case Management Requirements for Children on Caseload and covers when PRS Case Worker is not available. These include but are not limited to:
  • Ensures that caseworkers develop and maintain contact with UC and their families/sponsors as required by ORR.
  • Ensures that all approved PRS services are initiated in a timely manner for all UC in each PRS caseworker’s caseload according to Levels 1-2 services.
  • Supervises the documentation of UC contacts and other case-required paperwork in an accurate and timely manner in accordance with regulations.
  • Assists caseworkers in connecting UC to medical, educational, legal, and other needed services upon release from the care provider’s care.
• Works collaboratively with other program leads, staff and stakeholders.
• Participates and attends all required program-related meetings and conferences.
• Works effectively with other professionals in the field.
• Maintains knowledge of issues affecting UC and stays up to date on ORR