Director of Hospitality

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

  
 
Job Title: Director of Hospitality

Status: Full Time  

Reports to: VP of Hospitality  
Salary Range: $110,000 / year

JOB DESCRIPTION & EXPECTATIONS The Director of Hospitality oversees the operations of multiple hospitality properties, ensuring exceptional guest satisfaction, strong team performance, and overall operational efficiency. This role is a blend of high-level leadership and hands-on management, requiring frequent travel between locations, in-depth knowledge of daily taproom functions, and the ability to serve as both a company ambassador and a liaison between executive leadership and on-the-ground teams.

Essential Duties & Responsibilities 

Operational Leadership

• Oversee day-to-day operations across multiple locations to ensure consistency and efficiency.
• Implement regional strategies to drive revenue growth and optimize operational practices.
• Monitor performance metrics; identify areas for improvement and implement solutions.
• Ensure adherence to industry standards, safety regulations, and company policies.
• Oversee ordering, vendor relationships, food and labor costs, and ensure that weekly, monthly, and quarterly meetings are occurring as scheduled.

Team Management

• Lead, mentor, and support General Managers and other regional staff.
• Recruit, train, and develop team members to uphold high standards of service.
• Conduct regular performance reviews and provide coaching to enhance team performance.
• Foster a positive, communicative, and inclusive work environment at all levels.

Financial Management

• Develop and oversee regional budgets and financial performance.
• Implement cost-saving initiatives while maintaining service quality.
• Monitor and analyze sales data to identify revenue opportunities and maximize profitability.

Guest Experience

• Ensure a high level of guest satisfaction across all locations.
• Handle escalated guest concerns with professionalism and resolution-oriented focus.
• Maintain and enforce quality control and brand standards.

Relationship Management

• Maintain strong partnerships with vendors, suppliers, and service providers.
• Collaborate with Events, Facilities, and other departments to ensure coordinated operations.
• Represent the company’s mission and values both internally and externally.

Other Duties

• Attend and actively participate in leadership meetings at both the home office and regional levels.
• Continuously strive to elevate the hospitality experience for guests, staff, and the broader community.

JOB REQUIREMENTS  Qualifications:

• At least 10 years of experience in Hospitality Management. 
• Self-motivated and able to navigate regional travel and autonomous problem-solving.
• Strong interpersonal, communication, and negotiation skills.
• Demonstrated leadership abilities with a collaborative approach.
• Excellent customer service and guest recovery skills.
• Ability to adapt in a fast-paced, evolving environment.
• Proven track record in multi-unit operations, staff development, and financial management.
• Strong business acumen and data-driven decision-making skills.
• Ability to build and implement effective training programs.
• Experience with Toast POS and Restaurant365 (R365) systems is a plus.
• Valid ServSafe and/or TIPS certification (or ability to obtain upon hire).

Physical Requirements/Work Environment:

• Reliable transportation and ability to travel regularly between locations.
• Ability to lift at least 50 lbs and to stand for extended periods of time.

ABOUT US 

HENDLER FAMILY BREWING COMPANY IS PROUDLY INDEPENDENT AND FAMILY-OWNED.
HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we