Chief of Staff to the CEO

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

About the Job 

Uniphore is seeking a highly strategic and action-oriented Director, Business Operations to join the Chief of Staff team in the Office of the CEO. In this dynamic and high-impact role, you will serve as a critical partner to the Chief of Staff to the CEO, CEO, and the leadership team, driving execution on key strategic initiatives, enabling operational excellence, and fostering alignment across the organization. Reporting directly to the Chief of Staff, you will play a pivotal role in shaping and supporting Uniphore’s growth and innovation. 

Responsibilities 

• Strategic Leadership: Lead high-priority projects on behalf of the CEO, including business development initiatives, innovation strategies, and corporate development efforts, ensuring alignment with company goals. 

• Strategic Planning: Partner with the CEO to define and execute the company’s strategic vision and annual priorities, leveraging data-driven insights and a deep understanding of the competitive landscape. 

• Market and Industry Insights: Conduct and present market research, competitive intelligence, and trend analyses to inform decision-making and identify new opportunities. 

• Operational Excellence: Oversee the development and execution of operational processes and programs, such as Quarterly Business Reviews (QBRs), Executive OKRs, and Board of Directors reporting. 

• Executive Support: Collaborate closely with the CEO to prepare for key meetings and engagements, creating high-impact materials and ensuring effective follow-through on action items. 

• Cross-Functional Alignment: Act as a trusted partner to functional leaders, fostering collaboration and ensuring alignment on company-wide initiatives and objectives. 

• Project Management: Establish and maintain robust project management frameworks to track progress on strategic initiatives and ensure timely delivery of results. 

• Organizational Enablement: Identify and drive talent development opportunities across the organization, supporting succession planning and leadership development efforts. 

About You 

• Educational Background: BA with 10+ years of relevant experience in consulting, finance, strategic planning, or similar analytical roles; MBA preferred. 

• Strategic and Analytical Mindset: Strong problem-solving skills, with a track record of driving impactful decisions through data-driven insights. 

• Leadershi