Claims Administrator - Customer Service Dept

Job Title: Claims Administrator

FLSA Status: Non-exempt

Summary Aid service department with specific claims processing by performing the following tasks:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Create orders related to specific inspection and roof repairs

Create and maintain electronic and paper records in regard to roofing claims

Field Phone calls relating to roofing claim inquiries

Assist with coordination of field service technicians and scheduling

Performance of customer surveys for work performed

Create, maintain, and update excel spreadsheets

Coordinate with other intercompany departments for availability of materials

Assist with Recruitment of field roofing professionals and general contractors

Keeps area neat and clean

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills.

Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills. Participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; vary written style to meet needs; presents numerical data effectively; ability to read and interpret written information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests.

Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support -Follows policies and procedures; completes tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Motivation - Demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

Planning / Organizing - Uses time efficiently.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works Quickly.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Reports safety and security issues to upper management.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Ability to deal with frequent change, delays, or unexpected events.

Attendance / Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Asks for and offers help when needed.

Innovation -Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and infor