Senior Program Manager, Certifications Test Development

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Locations: Atlanta, GA, Austin, TX, Denver, CO, Toronto, ON, Washington, DC

About the position

At Cloudflare, we are committed to excellence and innovation, not just as it relates to the products we sell, but also for the onboarding services we provide our customers. This role is responsible for Cloudflare’s Customer Education content development including digital and instructor-led education offerings. The Customer Education organization is focused on accelerating customer adoption of Cloudflare’s products by creating thoughtful, scalable, easy-to-use learning and certification experiences to help customers develop the skills, knowledge, and abilities necessary to get the most out of Cloudflare’s solutions.

The Program Manager for Certifications Test Development is responsible for designing, developing, and delivering high-quality, high-stakes certification exams for Cloudflare.  Through thoughtful leadership and expertise, the Program Manager will build an exceptional certification program that increases product adoption and utilization, reduces risks and support costs, and enhances the customer experience.  This is a new role and capability, so this position is responsible for creating the strategy and planning for the certification department, executing the day-to-day activities of creating and maintaining certifications, and managing external vendors. The role reports to the Senior Director of Customer Education.

What you’ll do

• Certification Strategy— Develop and execute the company’s overall certification strategy, roadmap, and timelines to grow a high-quality certification program that will validate the skills, knowledge, and abilities of professionals in cloud security.  Identify, document, and develop mitigation plans for risks and consistently optimize certification processes for future cycles.  
• Certification Exam Creation— Lead the end-to-end development of new certification exams by training SMEs, conducting job task analyses, crafting item writing assignments, facilitating technical item review sessions, overseeing standard settings, and building new exam forms. 
• Certification Exam Marketing— Partner with Marketing and Sales to promote the certification program, increase its visibility, and ensure its adoption in the industry. Oversee the planning, management, and marketing of live certification events.  
• Vendor Management—Manage the RFP process to select the exam vendor responsible for item banking, test delivery, and psychometric services. Be the main point of contact between the testing vendor(s) and the enterprise. 
• Certification Exam Maintenance—Supervise the maintenance and regular updates of certification exams by continuously reviewing and evaluating item performance data. Effectively partner with psychometric support and SMEs to ensure continued exam validity and reliability. Cultivate strong relationships with the product management and team to proactively address software updates that could impact exam content.  
• Internal Tracking and Reporting-- Analyze program performance, gather feedback from stakeholders, and make data-driven decisions to enhance the value and effectiveness of the certification offerings.  Create and deliver clear, succinct dashboards for leadership and stakeholders, communicating key certification metrics and milestones.  

Examples of required skills, knowledge, and experience

• Bachelor’s degree in education, psychometrics, technical writing, or a related field preferred.
• 8+ years of experience in certification exam development fo