Sr Specialist System Engineering

Job Description:

About the Company:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

About the Job:

The Senior Specialist System Engineering oversees Digital program testing, liaises with leadership and delivery/business teams, and represents these teams in communications and meetings. They are responsible for understanding and managing the program's health, collaborating with various testing phases, and addressing complex issues.

About the Team:
This role requires expertise in testing principles and product Customer Experience, Testing Flows, Architecture, and Test Phases. The candidate will work closely with multiple teams throughout the application solutions lifecycle, ensure adherence to SLAs, monitor Test Design & Execution, and deliver performance reports, metrics and analytics for actionable insights.

The selected candidate will also lead and support team members, streamline processes, work with Automation & Performance Leads for continuous delivery and management, and advocate for Quality practices to enhance the customer experience.
 

Key Roles and Responsibilities:

• Manages the overall Digital program testing.

• Acts as the single point of contact for tracks for leadership and delivery/business teams.

• Responsible for an overall understanding of the program's health and representing it to leadership.

• Understands the program from all testing aspects, including Architecture and Customer's Journey, to deliver an excellent user experience.

• Possesses expert knowledge of testing principles, including what, where, and how to test (Environment, Data, Testing Phases Needed).

• Collaborates with all testing phases (ST, IST, ECT, PVT) to successfully complete high visibility projects.

• Drives the program from environments to defect resolution, assists with resolving complex issues by proposing solutions or escalating to appropriate channels.

• Represents Testing Teams and leadership during meetings with Business Owners, Leadership, and other Stakeholders.

• Acts as a Subject Matter Expert on all product Testing Flows, Architecture, Test Phases to identify initial concerns or needs of testing prior to PI Planning.

• Collaborates closely with testing teams, product management, developers, internal and external teams, stakeholders, and business owners through all stages of application solutions lifecycle development.

• Provides business context and insights, optimizes processes, provides clear and consistent priorities, works through trade-offs, and communicates plans and requirements effectively.

• Ensures adherence to SLAs.

• Collaborates with Developers, Business, and multiple global stakeholders to drive the QA agenda.

• Monitors Test Design & Execution.

• Delivers regular reports that provide qualitative and quantitative descriptions of business performance.

• Works with Automation & Performance Leads & Architects for continuous improvement opportunities.

• Leads, guides, and supports team members, helping streamline work processes to improve efficiency and consistency.

• Advocates for Quality practices and defines ways to continually add value to the customer experience.

Job Contribution:

• Degree in Engineering, Information Systems, or related technical field.