Job Description

Our mission is to power a brighter future together. One that is safe, smart, and sustainable.

Summary:

The Vivint Technology (VT) Project Manager for Customer Excellence (CX) partners with CX stakeholders, VT product managers, and VT engineers to lead major programs supporting the CX functional area.

VT Project Managers are responsible for managing projects through the full project life cycle including planning, prioritizing, scoping, requirements elicitation, resourcing, development, testing, and deployment. The VT Project Manager interfaces with individual contributors through director-level resources but will interact with all levels of technology and business leadership.

The ideal candidate is someone who has demonstrated success as a project manager in technology, is passionate about working with our business partners and engineers and improving our processes and tools, and is highly organized, motivated, and creative. An understanding of customer experience is a plus.

Who you are

• Passionate about quality: You know what it takes to deliver a quality, sustainable product, and you are passionate about high-quality software development and the technology and knowledge that supports it.
• Essentialist: You role model how to distill a problem to its essence, to make it "as simple as possible, but no simpler." You know how to eliminate the decorative to deliver a single powerful idea.
• Design-focused: You sweat the details to bring a beautiful elegance to everything you put your name to.
• Reliable: You pride yourself in developing a sense of reliability in outcomes, timelines, and goals and expectations that you set for yourself and your team. Your product and team depend on it.
• Team player: You enjoy collaborating with, learning from, and teaching others so we all become better. You assume good intent in others and actively do your part to make a positive work environment.
• You go confidently: You take risks and trust your instinct to elevate the creativity and possibilities of everything you put your name to.

What you’ll do

• Drive relevant project management deliverables and facilitate effective user/customer conversations
• Transform requirements into feature specs /user stories
• Establish story acceptance criteria for the engineering team
• Actively address ambiguity and change in the product backlog
• Drive backlog grooming, and sprint planning sessions with business and engineering teams
• Organize sprints, scrum meetings, and delivery timelines.
• Facilitate effective meetings with the engineering teams

Primary Responsibilities:

• Work closely with CX business partners, designers, engineers, and quality assurance  to ensure delivery against CX backlog and roadmap
• Identify risks, issues, and problems and escalate as appropriate, proposing mitigation plans to overcome obstacles
• Identify opportunities for usability testing and drive execution, measuring and reporting results
• Build and maintain relationships across organizations, with teams, and with individuals

Required Skills, Experience & Education:

• Strong meeting facilitation, communication, and presentation skills
• Ability to communicate across levels of the organization and departments in writing, orally, and interpersonally
• Effective problem-solving and analytical skills
• Proven ability to work under pressure to meet deadlines
• Demonstrated ability to multi-task and manage priorities
• Effective planning and execution skills – the ability to define and articulate a strong vision, create an actionable roadmap, and drive the team to execute

Preferred Skills, Experience & Education:

• Experience using Smartsheets or other project management software
• Experience with Jira
• Experience with Microsoft Office Suite

What you need to succeed:

• Prior technical program management experience
• Effective communication with customers and remote team members is mandatory
• The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
• Strong negotiation and conflict-resolution skills
• Excellent interpersonal and collaborative skills
• Articulate in documenting product requirements, writing functional specs and user stories
• Adept at problem-solving and driving the team toward solutions
• Ability to present convincingly to leaders, partners, and users/customers
• Show deep commitment to and empathy for the customer – design-thinking skills a plus
• Open-minded, positive attitude, and enjoy working in a fun, high-energy, and fast-paced en