Customer Service Senior Analyst with French (m/f/x)

Job Description:

The Impact You’ll Make in this Role 

As a Senior Analyst - Customer Service (m/f/*) for EMEA TEBG market, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by:  

• Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs 

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary 

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities

• Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements 

• Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims

• Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements: 

• Bachelor’s degree or higher from an accredited institution  

• Equivalent professional experience

• Strong skills of SAP (ERP system), Salesforce (CRM system) 

• Fluency in English and French

Additional qualifications that could help you succeed even further in this role include: 

• Ability to work in culture of compliance

• Proactive approach to job responsibilities

• Logical and organized approach to tasks

• Ability to prioritize workload

• Ability to problem solving

Job specifics: 

• Work location: Hybrid eligible (readiness to visit the office in Wroclaw on a weekly basis).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Does this opportunity and our innovative 3M culture align with your career aspirations?   

If so, we encourage you to apply and embark on a journey of creativity and growth with us. 

We look forward to hearing from you! 

 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.  

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.

At 3M, we believe diversity & inclusion are essential to innovation. We seek