Public Area Supervisor

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons.  Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine. The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

The Public Area Supervisor plays a key leadership role in maintaining cleanliness, presentation, and overall guest experience across all public spaces at Sand Valley. This position is responsible for supervising the daily operations of the Public Area team, ensuring that all shared spaces are consistently maintained to the resort’s high standards.

 

Reporting to the Housekeeping Manager, the Public Area Supervisor provides hands-on leadership, training, scheduling, and quality oversight for Public Area Attendants. This role requires strong organizational skills, attention to detail, and a proactive approach to maintaining the beauty and functionality of all public spaces throughout the property.

Essential Duties and Responsibilities

• Supervise and lead the daily operations of the Public Area team, ensuring all assigned areas are cleaned, maintained, and presented to Sand Valley standards.
• Plan, organize, and assign daily and weekly workloads for Public Area Attendants based on occupancy levels, events, and operational needs.
• Conduct routine inspections of all public spaces including lobbies, restrooms, corridors, clubhouse areas, meeting spaces, and outdoor gathering areas.
• Train, coach, and develop Public Area Attendants on cleaning standards, safety procedures, efficiency, and guest service expectations.
• Maintain accountability for quality standards by identifying deficiencies and implementing corrective action or retraining when necessary.
• Collaborate closely with the Housekeeping Manager to support departmental goals, staffing plans, and operational initiatives.
• Partner with Maintenance, Grounds, and other departments to address upkeep needs, repairs, and special projects.
• Monitor inventory levels of cleaning supplies and equipment; ensure proper ordering, storage, and usage controls.
• Assist in recruiting, interviewing, onboarding, and performance management of Public Area team members.
• Ensure all team members follow safety standards, chemical handling protocols, and company policies.
• Respond promptly and professionally to guest requests, service recovery situations, and cleanliness concerns.
• Maintain accurate documentation including inspection logs, productivity tracking, supply usage, and staffing records.
• Support departmental scheduling, timecard accuracy, and labor efficiency initiatives.
• Assist with cleaning responsibilities and operational coverage during peak periods, special events, or staffing shortages.
• Perform other duties as assigned to support the overall success of the Housekeeping Department.

Qualifications

• Previous supervisory experience in housekeeping, facilities, or hospitality operations preferred.
• Strong leadership skills with the ability to motivate, coach, and hold team members accountable.
• Exceptional attention to detail and commitment to maintaining luxury-level cleanliness standards.
• Ability to prioritize tasks, manage time effectively, and adapt to changing operational demands.
• Strong communication skills and ability to collaborate cross-departmentally.
• Professional de