Lead, Workforce Intelligence

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User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a Lead in Workforce Intelligence focused on Insight Strategy & Design. This is a strategic individual contributor (IC) role responsible for the end-to-end lifecycle of workforce analytics across HR domains (e.g. talent, org health, and employee experience). You'll combine strong analytical skills, Tableau expertise, and experience with AI and agentic tools to deliver clear, actionable insights to senior leaders, and help shape how those insights are built and delivered as our capabilities evolve.

 

Core Responsibilities

• Agentic Implementation & Productionalization: Design and implement agentic analytical experiences, including Agentforce agents and Slack, that deliver proactive workforce insights in the flow of work. Partner with engineering to move from prototype to production, managing data model requirements, testing, and iteration cycles.

• Analysis & Interpretation: Conduct workforce analysis - forming hypotheses, identifying root causes, and quantifying business implications. Connect data across HR domains (e.g. talent growth & development, org health, employee experience) to inform specific leadership actions.

• Analytics Product Development: Evolve and maintain insights embedded in Tableau and Agentforce products, used by leaders globally. Manage data validation, quality assurance, and metric iterations for workforce signals. Incorporate AI-augmented approaches where they accelerate rigor and speed.

• Insight Strategy & Design: Apply user-centered design principles to data. Develop narratives and interfaces that translate technical signals into clear, actionable insights for functional leaders.

• Cross-Functional Collaboration: Collaborate with HR Product, Data Engineering, and partner data teams to align strategies, proactively remove technical and organizational blockers, and ensure the insights roadmap stays on track.

 

What We’re Looking For (Preferred Qualifications)

• Education: Bachelor's degree or Master's degree in a quantitative field (e.g., Computer Science, Data Science, Statistics, Economics, I/O Psychology).

• People Analytics Experience: 5+ years in people/workforce analytics with a proven track record of delivering insights to senior leaders, presenting complex data and fielding difficult questions.

• AI & Design Mindset: Comfortable experimenting with tools like AI coding assistants, prompt engineering, and agentic frameworks, and motivated to bring what works into the analytics development lifecycle. 

• Technical Expertise: Familiarity with AI coding assistants (e.g., Cursor, Codex, Claude Code) and agentic frameworks. Strong proficiency in SQL, Tableau, and HR data modeling. Proven ability to lead the full analytical product lifecycle, delivering integrated data solutions and actionable visualizations.

• Analytical & Statistical Rigor: Proven ability to conduct sophisticated analyses, test hypotheses, and quantify business impact. Experience in communicating statistical concepts to non-technical audiences, with a preference for experience in predictive modeling and experimentation.

• Influence & Collaboration: Proven ability to navigate a matrixed environment, collaborate cross-functionally, and translate technical complexity into clear business value.

• Communication & Storytelling: Exceptional written and verbal communication, crafting data-driven narratives that persuade and move senior leaders to action with a clear “so what?”.

• Autonomy: Proven ability to operate with moderate aut