Bilingual Retail Customer Service in Houston, TX

Full-Time Retail Customer Service – Bilingual English/Spanish in Houston, TX

Are you passionate about customer service? Do you like helping others move money globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?  Join Western Union as a Bilingual Retail Customer Service Representative for our Kiosk locations!

Western Union powers your pursuit.

As a Front Line Associate (FLA), you will be the face of our company, assisting clients to complete money transfer operations via our store kiosk.  Schedules may include weekends and holidays.

Role Responsibilities:

• Deliver outstanding customer service, creating a positive and welcoming experience in a variety of retail environments.
• Educate customers on the features, security, and benefits of the Western Union self-service kiosk for money transfers and other transactions.
• Actively manage lobby or store traffic by promoting kiosk usage, reducing wait times, and resolving basic kiosk-related issues.
• Ensure the cleanliness and professional presentation of the kiosk and surrounding area.
• Troubleshoot common customer concerns and assist with kiosk operation as needed.
• Build customer confidence by clearly explaining kiosk processes and safety measures.
• Provide customer insights and feedback to management to support ongoing improvements to the kiosk experience.
• Act as a brand ambassador for kiosk locations, helping customers embrace self-service while ensuring their needs are fully met.
• Candidates are expected to use their personal smartphone with a reliable service and data plan for time tracking and work-related communication, as needed.

Role Requirements:

• Prior experience in customer service, preferably in a retail, hospitality, or service-driven environment.
• Bilingual fluency in English and Spanish is required, with the ability to communicate effectively and empathetically.
• Comfortable working in fast-paced, diverse retail settings with regular customer interaction.
• Tech-savvy with general computer skills and familiarity with Microsoft Office Suite.
• Confident in learning and teaching technology-based services to customers of all backgrounds.
• Self-motivated, reliable, and capable of working independently while representing the company professionally.
• Flexible schedule availability, including weekends and retail peak hours.
• Candidates must be comfortable using their own personal smartphone with reliable service and data plan, for time tracking and work-related communication, as required.

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary:

The hourly rate is $16.00 per hour. Additionally, you may be eligible to receive a $0.25 increase 30 days from your date of hire and another $0.25 increase 90 days from your date of hire.

Benefits:
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.  Your United States – specific benefits include: 

• Medical, Dental, Vision, and Life Insurance 
• Tuition Assistance Program 
• Student Loan Repayment
• Employee Discount Program 
• 4% Western Union Contribution to 401K  

Locations (in-person): W