Global Lead, MEAL Country Support

What we are looking for:

NRC is seeking an experienced Global Lead MEAL Country Support to drive global standards, strengthen Country Offices, and elevate data quality across the organisation.

In this role, you will set the strategic direction for MEAL, operationalise oversight, and ensure the global team provides consistent, high-quality support to Country Offices. You will lead the development and refinement of global MEAL strategies, tools, and guidance, while line-managing Global Partners and Coordinators to deliver on shared priorities. Your core mission is to ensure all Country Offices meet MEAL minimum standards - especially on data quality - and to continuously enhance MEAL system performance across NRC’s global portfolio.

What you will do:

Here are some of your generic responsibilities:

• Line management responsibilities for the Co minimum standards and support team, including global partners/ advisors and coordinators, including: Performance management processes; setting clear goals aligned to country strategy and priorities, and to follow up and support staff’s achievement; Key processes as workforce planning, recruitment, staff induction and development and ensure Duty of Care for own staff.

• Accountable for establishing MEAL processes and routines for hiqh quality, relevant and timely oversight and support to NRC’s country offices. This includes compliance tracking, problem diagnosis, action planning, tailored CO capacity building and deployment support and tracking systems. Coordinates and provides compliance progress to MEL Director (for regional management follow up as well as HO follow up), communicates and follows up with Cos. 

• Responsible for developing guidance and tools for the oversight and achievement of MEAL minimum standards, including CO health checks, data quality audits, capacity building strategy and materials for CO staff, MEAL systems guidance and tools (staffing, RACI, budgets, SOPs).

• Ensures a pool of staff are allocated and routines to ensure support and deployments to Cos is prioritised based on set criteria including organisational data quality risks, emergency and start up contexts. Ensures tasks are fairly distributed across the team to ensure that all Cos have oversight and help desk available and that dedicated support is targeted to the Cos who need it most, when they need it.  Must include adequate coverage according to language, in particular French and Spanish and considers time zone and proximity considerations.

• Provides direct oversight and support to all focus Cos, including:

  • Oversight: compliance scoring process, including follow up recommendations for further diagnosis of issues and action planning for CO follow up and significant, routineoversight of reporting quality and compliance

  • Strategic input to CO MEAL priorities, SOPs, staffing and resourcing and RACI structures, in line with global guidance

  • Direct regular engagement with CO focus countries MEL staff and HOP, including technical guidance and help desk, identify and address needs for contextual adaptations, and ensure that requests for support related to H2R, emergencies, partners, DS, evaluation, CFM, research, CFM and learning are channeled to the other MEAL teams

  • Roll out and deliver the MEAL capacity building strategy across focus COs to relevant staff and identify CO training needs, developing and providing tailored training on MEAL when required. 

  • Technical supervision:, including recruitment, on-boarding and performance management of senior MEAL staff in COs (managers or coordinators) and contributes to recruitments of senior CC staff at the CO level. 

  • Responsible for leading and facilitating the roll out and use of global MEAL developments across for allocated Cos (communication, co-ordination, training, technical support and follow up).

• Provides tailored support to prioritised countries, based on set criteria, in line with action plans approved. This include diagnosis of issues, deployment support to Cos, and capacity building

• Provide limited MEAL support to regional offices (one or two to be allocated) including: input to MEAL content for regional proposals, regular oversight of MEAL complianc