Senior Manager of Field Services (US Remote)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Senior Manager of Field Services (US Remote)

Location(s)

US Remote - AL, US Remote - AL, US Remote - AR, US Remote - AZ, US Remote - CO, US Remote - CT, US Remote - DC, US Remote - DE, US Remote - FL, US Remote - GA, US Remote - IA, US Remote - ID, US Remote - IL, US Remote - IN, US Remote - KS, US Remote - KY, US Remote - LA, US Remote - MA, US Remote - MD, US Remote - ME, US Remote - MI, US Remote - MN, US Remote - MO, US Remote - MS, US Remote - MT {+ 23 more}

The Senior Manager of Field Services will be responsible for leading and managing our field service operations across roughly half of the United States. This strategic leadership role is focused on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with the company’s overall goals. The ideal candidate will provide direction and oversight to a team of field service leaders and support groups, while also working cross-functionally to maintain and enhance service quality standards. This role is critical to enhancing PerkinElmer’s reputation as a leader in delivering high-quality, reliable solutions to our customers across all segments.

Location: US Field Remote - role will involve significant travel to US customer sites.

Job Responsibilities:

• Lead, mentor, and develop a team of field service leaders to meet performance objectives.
• Foster a culture of continuous improvement, high performance, and customer-centricity within the field service team.
• Oversee recruitment, training, and professional development to ensure technical and customer service excellence.
• Implement Daily Management and Problem Solving fundamentals a spart of LEAN conversion efforts
• Ensure the efficient and effective delivery of field services, including installation, maintenance, troubleshooting, and repairs for PerkinElmer's products.
• Drive strategies to improve response times, quality of service, and overall customer satisfaction.
• Address complex customer issues in a timely manner, ensuring the highest standards of service delivery.
• Manage the field service budget, ensuring the efficient allocation of resources.
• Implement and optimize field service processes and workflows to enhance productivity and reduce operational costs.
• Collaborate with cross-functional teams, including product management, sales, and support, to ensure seamless execution of service contracts and maintenance programs.
• Drive top line revenue growth through execution, lead generation, and commercial collaboration
• Develop and execute strategies to drive the growth and performance of the field service function in alignment with company objectives.
• Analyze field service performance data and provide regular reports to senior management, offering actionable insights to improve service delivery.
• Continuously evaluate emerging trends and technologies to enhance service offerings and stay competitive in the market.
• Ensure compliance with all relevant industry regulations, safety standards, and company policies.
• Maintain high standards of quality control for all service activities to ensure consistency and reliability.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

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