On-Site Spanish Interpreter/Virtual Specialist

Are you looking for a position where you can utilize your customer service skills while helping others in your community with limited English proficiency? CoVantage Credit Union is seeking a full-time on-site Spanish Interpreter/Virtual Specialist to join our team! This individual will join a team dedicated to providing bilingual members with exceptional service and outstanding value in-person, over the phone, and through CoVantage's online channels.

CoVantage invests in our team members! The pay for this role is $17.25-$30.79 per hour. Additionally, this position is eligible for $1.00 interpreter differential paid per hour in addition to base compensation to help serve the Limited English Proficient population in the communities we serve. As a CoVantage team member, you'll also receive a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service. 

*Based on an individual earning $16.00 per hour, electing specific benefit packages, and achieving full bonus. 

Job Duties

• Provides translation and interpreter assistance as needed between credit union employees and bilingual members.
• Field phone calls, voicemails, e-mails, and online messages.
• Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
• Deliver exceptional service while building strong member relationships.
• Refer members to other credit union products and services when appropriate. 
• Provide efficient and professional service to members. 
• Maintain member confidentiality. 

This role follows a rotating schedule, covering Monday through Friday from 7 a.m. to  7p.m., with multiple Saturday shifts each month from 8:30 a.m. to 12 p.m.

Qualifications

• Bilingual fluency in Spanish required.
• Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
• Have obtained a high school diploma or equivalent.
• Have experience working in a service or sales related capacity.
• Have strong written and verbal communication skills in both the English and Spanish language and the ability to work with a wide variety of people on a daily basis.
• Have the ability to be organized, efficient, and accurate in a fast-paced work environment.
• Proficient with Microsoft Office and Windows software programs.
• Minimum of 1 years' experience as an interpreter is preferred, but not required.